An unplanned Performance Degradation with our Device Monitoring provider has been resolved.
Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would not experience any further issues.
No further action is required even if you have already migrated to other domains. All following domains are operating normally.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted Jun 24, 2025 - 10:55 CEST
Update
An unplanned Performance Degradation with our Device Monitoring provider has been identified.
Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.
As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service
cdn.dfsdk.com
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted Jun 23, 2025 - 18:29 CEST
Update
An unplanned Performance Degradation with our Device Monitoring provider has been identified.
Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.
As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service
cdn.dfsdk.com
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted Jun 23, 2025 - 18:27 CEST
Update
We are continuing to monitor for any further issues.
Posted Jun 23, 2025 - 18:26 CEST
Monitoring
An unplanned Performance Degradation with our Device Monitoring provider has been identified.
Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.
As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service
cdn.dfsdk.com
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.