Solaris Status

Unplanned Partial Outage for Device Activities API Services

Monitoring - A partial outage was identified to have impacted Device Activities API Services today, 1st of October 2023 between 14:59 CET 0 16:00 CET. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels.

Partner Impact:
• Increased API Response and 5XX error messages would have been observed during the outage duration on API endpoint: POST /v1/persons/{person_id}/device_activities

Customer Impact:
• Full customer impact being assessed

Impacted Endpoints:
• POST /v1/persons/{person_id}/device_activities

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Oct 01, 2023 - 16:25 CEST

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other

Operational

Cards

Operational

Digital Banking

Operational

Lending

Operational

Payments

Operational

Identification

Operational

Authentication

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Sandbox] Solaris API Responses - HTTP Security Headers Oct 11, 2023 10:00-11:00 CEST

Dear Partners,

Please be aware that moving forward from this maintenance activity Solaris API responses will contain the following HTTP security headers.

Content-Disposition
Content-Security-Policy
X-Content-Type-Options
Referrer-Policy
X-Frame-Options
Permissions-Policy

This should not affect normal API operations.

The rollout plan for Solaris sandbox and production is as follows:

- Sandbox (any URLs matching https://*.solaris-sandbox.de/) - Wednesday, 11 October 2023
- Production (any URLs matching https://*.solarisbank.de/) - Wednesday, 25 October 2023

Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Sep 27, 2023 - 14:04 CEST

[Production] Solaris API Responses - HTTP Security Headers Oct 25, 2023 10:00-11:00 CEST

Past Incidents

Oct 2, 2023

No incidents reported today.

Oct 1, 2023

Unresolved incident: Unplanned Partial Outage for Device Activities API Services.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Deletion of Existing Cards in Non-Production Environment

Completed - The scheduled maintenance has been completed.
Sep 28, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 CEST

Scheduled - We are performing maintenance in our non-production environment, which involves the deletion of existing cards. This action is necessary for data cleanup, testing, and optimisation of our systems.

During this maintenance window, the following may occur:

Deletion of Existing Cards:
All existing cards in the non-production environment will be permanently deleted. Please note that this action will not affect your data in the production environment.

Temporary Unavailability:
Our card provider will undergo maintenance which would affect availability of Sandbox Environment for services related to cards API for 2 days during the cleanup. This will not affect the production environment cards API.

Automated Tests :
All existing card and cardholder data on Solaris non-Prod environments will be erased after this cleanup.
This may have an impact on any automated tests you may have set up with existing cards.

We understand that this maintenance may cause some temporary disruption, and we apologize for any inconvenience it may cause. This action is essential to ensure the continued reliability and performance of our systems.

Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank

No specific action is required from you. However, In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 21, 16:40 CEST

Sep 27, 2023

No incidents reported.

Sep 26, 2023

IDNOW PLANNED MAINTENANCE

Completed - The scheduled maintenance has been completed.
Sep 26, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 06:00 CEST

Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment to carry out new release deployment during the aforementioned time frame.

Partner impact:

• Partners will not be able to request new Person Identifications as there will be a short period of time where IDnow service will not be available
• HTTP 5xx API error messages may be returned by the impacted endpoints listed below

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Identification
Sep 22, 14:56 CEST

Sep 25, 2023

PSD2 VENDOR MAINTENANCE

Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:01 CEST

Scheduled - There is a maintenance that is scheduled by our PSD2 Vendor. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 13, 12:29 CEST

Planned Maintenance for Solaris API Services

Completed - The scheduled maintenance has been completed.
Sep 25, 00:02 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:02 CEST

Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 24th of September 2023 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 14, 11:06 CEST

Sep 24, 2023

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Partial Outage for Card Control Services and Card Authorizations

Resolved - The incident affecting Card Transactions and Card Control Services was resolved. A fix was applied to resolve the performance issues and all services were confirmed to be working under normal circumstances.

Partner Impact Resolution:
• Partners no longer receive increased 5XX HTTP error rates for the Card Control API Endpoints and increased reports in number of card transaction Declines.

Customer Impact Resolution:
• Customers no longer receive unexpected card transaction declines with unknown reason.
• Management of Card Control operations such as creating or deleting card spending limits is now possible.

Previously Affected endpoints:
• GET /v1/card_controls/lists
• GET /v1/card_controls/lists/spending_limits/{id}
• POST /v1/card_controls/spending_limits
• POST /v1/card_controls/lists
• GET /v1/card_controls/spending_limits
• DELETE /v1/card_controls/lists/spending_limits/{id}
• DELETE /v1/card_controls/lists{id}

(Downstream dependent API services may have been also affected)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Card-spending-controls

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 19, 12:09 CEST

Identified - Additional impact has been reported to be affecting Card Transactions, in addition to Card Control Services. Customers experienced unexpected card declines during the outage window. We are investigating the new reports of issues and are coordinating with our Card Processing provider to ensure service stability for all affected services.

Partner Impact:
• Partners would have received increased 5XX HTTP error rates for the Card Control API Endpoints listed below and increased reports in number of card transaction Declines.

Customer Impact:
• Customers received unexpected card transaction declines (such as insufficient funds when enough funds were available).
• Management of Card Control operations such as creating or deleting card spending limits was unavailable during the outage duration for customers.

Affected endpoints:
• GET /v1/card_controls/lists
• GET /v1/card_controls/lists/spending_limits/{id}
• POST /v1/card_controls/spending_limits
• POST /v1/card_controls/lists
• GET /v1/card_controls/spending_limits
• DELETE /v1/card_controls/lists/spending_limits/{id}
• DELETE /v1/card_controls/lists{id}

(Downstream dependent API services may have been also affected)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Card-spending-controls

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 17:12 CEST

Monitoring - A minor disruption has been identified to have impacted Card Control services on 18th of September 2023 between 13:53 - 13:56 CET. Services have recovered and are currently being monitored for stability.

Partner Impact:
• Partners would have received increased 5XX HTTP error rates for the Card Control API Endpoints listed below.

Customer Impact:
• Management of Card Control operations such as creating or deleting card spending limits was unavailable during the outage duration for customers.

Affected endpoints:
• GET /v1/card_controls/lists
• GET /v1/card_controls/lists/spending_limits/{id}
• POST /v1/card_controls/spending_limits
• POST /v1/card_controls/lists
• GET /v1/card_controls/spending_limits
• DELETE /v1/card_controls/lists/spending_limits/{id}
• DELETE /v1/card_controls/lists{id}

(Downstream dependent API services may have been also affected)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Card-spending-controls

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 14:43 CEST

IDNOW PLANNED MAINTENANCE

Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:01 CEST

Sep 18, 2023

Unplanned Partial Outage for Business Identification Webhook Delivery

Resolved - The Unplanned Partial Outage for Identification Webhook Deliveries has been resolved. Delivery of BUSINESS_IDENTIFICATION webhooks is working as expected. Partners are expected to receive the outstanding deliveries of Business Identification webhooks within the next 24-48 hours.

Partner Impact Resolution:

• Partners no longer experience delays in receiving BUSINESS_IDENTIFICATION Webhook event types

Customer Impact Resolution:

• Business Customers no longer experience delays during onboarding due to receiving identification statuses later than expected

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/business_identification/post

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 18:49 CEST

Identified - An Unplanned Partial Outage for Identification Webhook Deliveries has been identified which affected delivery of BUSINESS_IDENTIFICATION webhooks since 14th September. We are working to restore the impacted service as soon as possible.

Partner Impact:

• Partners may notice delays in receiving BUSINESS_IDENTIFICATION Webhook event types

Customer Impact:

• Business Customers may experience delays during onboarding due to receiving identification statuses later than expected

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/business_identification/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 17:20 CEST