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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication Operational
B2C Banking Operational
Cards Operational
Digital Banking Operational
Identification Operational
Lending Operational
Payments Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Apr 26, 2026 22:00 - Apr 27, 2026 00:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 26th of April 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 02, 2026 - 15:16 CEST
Apr 16, 2026

No incidents reported today.

Apr 15, 2026
Partial Outage – Outgoing SEPA Instant Transactions
Resolved - The issue with outgoing SEPA Instant transactions was fully resolved at 22:30 CET on 14/04/2026. Solaris can confirm that its internal systems and relevant providers remained fully operational. The transaction rejections were attributed to an operational malfunction in the external scheme of correspondent banks.

Partner / Customer Impact:
Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted outgoing SEPA Instant transactions before they were rejected by the scheme.

Alternative Actions: In the event of any lingering external error messages, Partners are advised to inform customers of the possibility of initiating a standard SEPA Credit Transfer as an alternative.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:
POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation:
To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Apr 15, 12:47 CEST
Monitoring - We continue to monitor the situation closely and will provide further updates as soon as more information becomes available.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions before being rejected.

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may cause. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Apr 15, 09:30 CEST
Update - We are still observing a limited number of rejected outgoing SEPA Instant transactions. This affected transactions are being rejected by the scheme for some banks. We continue to monitor the situation closely and will provide further updates as soon as more information becomes available.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions before being rejected.

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may cause. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Apr 14, 21:50 CEST
Investigating - We are currently observing an increase in outgoing rejected SEPA Instant transactions; issues started since 18:00 CEST. We are investigating the issue and focusing on service recovery.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Apr 14, 20:30 CEST
Apr 14, 2026
Apr 13, 2026
Planned Maintenance For BKYC Service Provider
Completed - The scheduled maintenance has been completed.
Apr 13, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 16:00 CEST
Scheduled - A Planned maintenance by one of our third-party providers has been scheduled for April 13, 2026 from 16:00 to 18:00 CET. The following services linked to the business KYC service will be affected during the maintenance window.

Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages
• GET /v1/commercial_registrations/search_by_name
• GET /v1/commercial_registrations/find

Expected Customer Impact: There may be minor delays in the business onboarding process.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get
• https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Mar 23, 15:13 CET
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

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