Partial Outage – SEPA Instant Transactions
Update - We are continuing to investigate this issue.
Aug 15, 2026 - 09:03 CEST
Update - We are continuing to investigate this issue.
Aug 15, 2026 - 07:52 CEST
Investigating - We are currently observing an increased internal rejections in outgoing and incoming SEPA Instant transactions.
The issue is linked to one of our service providers.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Aug 15, 2026 - 07:26 CEST
Planned Provider Maintenance for Saving Accounts
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 2026 - 08:00 CEST
Scheduled - A planned Maintenance from one of our provider has been scheduled on August 15, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Aug 15, 2026 08:00-10:30 CEST

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication Operational
B2C Banking Operational
Cards Operational
Digital Banking Operational
Identification Operational
Lending Operational
Payments Operational
Other Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Aug 30, 2026 22:00 - Aug 31, 2026 00:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 30th of August 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Posted on Aug 10, 2026 - 14:26 CEST

Planned Provider Maintenance for Saving Accounts Sep 19, 2026 08:00-10:30 CEST

A planned Maintenance from one of our provider has been scheduled on September 19, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted on Jul 03, 2026 - 12:43 CEST

Planned Provider Maintenance for Saving Accounts Oct 17, 2026 08:00-10:30 CEST

A planned Maintenance from one of our provider has been scheduled on October 17, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted on Jul 03, 2026 - 12:46 CEST

Planned Provider Maintenance for Saving Accounts Nov 21, 2026 08:00-10:30 CET

A planned Maintenance from one of our provider has been scheduled on November 21, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted on Jul 03, 2026 - 12:48 CEST

Planned Provider Maintenance for Saving Accounts Dec 19, 2026 08:00-10:30 CET

A planned Maintenance from one of our provider has been scheduled on December 19, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted on Jul 03, 2026 - 17:30 CEST

Aug 15, 2026

Unresolved incidents: Planned Provider Maintenance for Saving Accounts, Partial Outage – SEPA Instant Transactions.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

ELEVATED ERROR RATES ON MULTIPLE API ENDPOINTS
Resolved - The issue was fully resolved.

We would like to inform you that we have experienced 5XXs API error messages to be returned on multiple API endpoints to our Partners between 18:38 CEST - 19:12 CEST 05.08.2026. In the mean time we are monitoring relevant service to ensure that it's operating within normal levels.

Partner Impact:

• Partners who initiated calls to Solaris endpoints during outage time would have experienced errors.

Customer Impact:

• Customers might experienced error messages while attempting different actions on partners side which dependancy on Solaris end-points.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:

Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

We will share more details on the error after further investigation is performed.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Aug 5, 21:37 CEST
Monitoring - We would like to inform you that we have experienced 5XXs API error messages to be returned on multiple API endpoints to our Partners between 18:38 CEST - 19:12 CEST 05.08.2026. In the mean time we are monitoring relevant service to ensure that it's operating within normal levels.

Partner Impact:

• Partners who initiated calls to Solaris endpoints during outage time would have experienced errors.

Customer Impact:

• Customers might experienced error messages while attempting different actions on partners side which dependancy on Solaris end-points.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:

Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

We will share more details on the error after further investigation is performed.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Aug 5, 19:35 CEST

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

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