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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Jun 01, 2023 - 11:41 CEST
Past Incidents
Jun 3, 2023

No incidents reported today.

Jun 2, 2023
Resolved - This status page communication is being closed for intermittent Webhook delivery failures taking place on 8th, 12th and 13th of April 2023, between 20:00-21:00 CET. The unplanned intermittent interruption impacted multiple event types.

Due to the complexity of the issue an automatic bulk retriggering of the Webhooks was not possible. As a result, Partners are advised to contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform if there are any critical Webhook event types that are found to be missing during the outage window.

Partner Impact:
• Partners expecting Webhook event types (ex: such as BOOKING) to be delivered during the incident window may have not received them

Customer Impact:
• Customers may have incomplete data presented in the Partner applications related to the Webhook event types that were not delivered or may have not been able to proceed with a particular service flow if they remained in a state that was pending a Webhook response

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted services, please read the following public documentation:

https://docs.solarisgroup.com/api-reference/onboarding/webhooks/

No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de.

Jun 2, 11:21 CEST
Monitoring - An incident was identified where intermittent Webhook delivery failures took place on 8th, 12th and 13th of April 2023, between 20:00-21:00 CET. The unplanned intermittent interruption impacted multiple event types.

Due to the complexity of the issue an automatic bulk retriggering of the Webhooks is not possible. As a result, Partners are advised to contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform if there are any critical Webhook event types that are found to be missing during the outage window.

Partner Impact:
• Partners expecting Webhook event types (ex: such as BOOKING) to be delivered during the incident window may have not received them

Customer Impact:
• Customers may have incomplete data presented in the Partner applications related to the Webhook event types that were not delivered or may have not been able to proceed with a particular service flow if they remained in a state that was pending a Webhook response

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted services, please read the following public documentation:

https://docs.solarisgroup.com/api-reference/onboarding/webhooks/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de.

May 25, 18:03 CEST
Resolved - The Partial Outage for Virtual Visa Business Debit Card creation has been identified to be limited to a single Partner integration for which a fix was implemented.

Partner Impact Resolution:

• The Partner would have received 'Null' status in CARD_LIFECYCLE_EVENT status Webhook event types and Closed Virtual Card status for approx. 40% of the attempts. No API errors were returned

Customer Impact Resolution:
• Customers not have been able to create and use new Virtual Visa Business Debit Cards intermittently

Related endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/cards

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
https://docs.solarisgroup.com/guides/cards/creation-and-servicing/#virtual-cards
https://docs.solarisgroup.com/guides/cards/creation-and-servicing/#post-create-a-card

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 2, 11:17 CEST
Monitoring - An unplanned Partial Outage for Virtual Visa Business Debit Card creation has been identified and a fix already deployed. Services are being monitored in order to ensure all operations are running within normal service levels.

Partner Impact:
• Partners would have received 'Null' status in CARD_LIFECYCLE_EVENT status Webhook event types and Closed Virtual Card status for approx. 40% of the attempts. No API errors were returned

Customer Impact:
• Customers would not have been able to create and use new Virtual Visa Business Debit Cards intermittently

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Related endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/cards

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
https://docs.solarisgroup.com/guides/cards/creation-and-servicing/#virtual-cards
https://docs.solarisgroup.com/guides/cards/creation-and-servicing/#post-create-a-card

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Jun 1, 14:46 CEST
Jun 1, 2023
May 31, 2023
Resolved - All the identified performance issues with Account creation services on SANDBOX environment are resolved successfully. Services are back to normal and all operations are working as expected.

Partner and Customer Resolution: Partners would notice a decrese in number of 5XX for account creation services.

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/api-reference/onboarding/account-creation/#tag/Person-accounts
https://docs.solarisgroup.com/api-reference/onboarding/account-creation/#tag/Business-accounts


In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 31, 09:50 CEST
Monitoring - All the identified performance issues with Account creation services on SANDBOX environment were fixed successfully. Services are back to normal and all operations are working as expected.

Partner and Customer Resolution: Partners would notice a decrese in number of 5XX for account creation services.

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/api-reference/onboarding/account-creation/#tag/Person-accounts
https://docs.solarisgroup.com/api-reference/onboarding/account-creation/#tag/Business-accounts


In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 26, 12:11 CEST
Update - We are continuing to work on a fix for this issue.
May 25, 15:44 CEST
Identified - We are currently experiencing a partial outage with the customer account creation services on SANDBOX environment. The error that is causing the unplanned outage has been identified and a fix is in the process of being deployed.


Partner Impact: Partners would notice a increase in number of 5XX for account creation services.


API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/api-reference/onboarding/account-creation/#tag/Person-accounts
https://docs.solarisgroup.com/api-reference/onboarding/account-creation/#tag/Business-accounts


In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 25, 15:37 CEST
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
May 25, 2023
May 24, 2023

No incidents reported.

May 23, 2023
Completed - The scheduled maintenance has been completed.
May 23, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:00 CEST
Scheduled - A Planned Maintenance for our authorization server for OAuth2 Access Token Generation has been scheduled on Sandbox & Production.

Expected Partner Impact:

Below services will be unavailable for approximately 10 minutes during the maintenance window. Degraded performance may also be experienced before and after:

• auth.solarisbank.de will be impacted for OAuth2 access token generation (https://docs.solarisgroup.com/api-reference/authentication/)

• API access (api.solarisbank.de) will be impacted for partners using OAuth2 access tokens

• Partners using the OAuth2 access token generation attempting to access WebUI during the maintenance period may receive error messages or experience availability issues

Expected Customer Impact:

• End customers attempting to use partner applications based on OAuth2 access tokens might experience availability issues due to impacted API access

• Customers attempting to use certain PSD2/my.solarisbank.de functionalities, such as logging in to the portal or authorizing PSD2 transactions via Third Party applications will be unavailable

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 16, 13:03 CEST
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.