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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

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Maintenance

Scheduled Maintenance

Planned Provider Maintenance for Saving Accounts May 16, 2026 08:00-10:00 CEST

A planned Maintenance from one of our provider has been scheduled on May 16, 2026, from 08:00 to 10:00 CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted on Apr 20, 2026 - 17:40 CEST
May 1, 2026

No incidents reported today.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
PLANNED MAINTENANCE FOR SOLARIS API SERVICES
Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 CEST
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 26th of April 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Apr 2, 15:16 CEST
Apr 26, 2026
Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026
Unplanned Partial Outage For Incoming and Outgoing SEPA Instant Transfers
Resolved - The issue impacting Incoming & Outgoing SEPA Instant transactions was fully resolved at 05:34 CEST, 19/04/2026 .
Apr 19, 10:36 CEST
Monitoring - The issue impacting Incoming & Outgoing SEPA Instant transactions has been mitigated. Service stability has returned to normal levels, and our engineering team is monitoring the system closely to ensure continued performance.

Partner / Customer Impact:
Incoming & Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted Incoming & Outgoing SEPA Instant transactions.


Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint(s), please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconvenience this outage may have caused. Should you have any questions or concerns, please contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform.
Apr 19, 00:10 CEST
Investigating - We encountered an ongoing issue with Incoming & Outgoing SEPA Instant transactions, resulting in unsuccessful transactions.

Partner / Customer Impact:
Incoming & Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted Incoming & Outgoing SEPA Instant transactions.

Alternative Actions: In the event of lingering external error messages, Partners are advised to inform customers of the possibility of initiating a standard SEPA Credit Transfer as an alternative.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint(s), please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconvenience this outage may have caused. Should you have any questions or concerns, please contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform.
Apr 18, 22:42 CEST
Apr 18, 2026
Apr 17, 2026

No incidents reported.

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