Service Disruption Notice: Physical Visa Card Production Delayed
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 2026 - 17:34 CEST
Identified - Dear Partners,

We are experiencing a delay in card delivery.

Partner & Customer Impact:

• Customers might experience 2-3 days delays with physical Visa cards deliveries.

Impacted Services:

• Physical Visa Card Production

Disclaimer: Actual customer impact experience may vary, depending on each Partner's implementation of Solaris API services.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Jun 18, 2026 - 17:41 CEST

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication Operational
B2C Banking Operational
Cards Operational
Digital Banking Operational
Identification Operational
Lending Operational
Payments Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Jun 28, 2026 22:00 - Jun 29, 2026 00:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 28th of June 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Jun 05, 2026 - 15:11 CEST
Jun 20, 2026
Planned Provider Maintenance for Saving Accounts
Completed - The scheduled maintenance has been completed.
Jun 20, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:00 CEST
Scheduled - A planned Maintenance from one of our provider has been scheduled on June 20, 2026, from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Jun 12, 10:45 CEST
Jun 19, 2026

Unresolved incident: Service Disruption Notice: Physical Visa Card Production Delayed.

Jun 18, 2026
Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Partial Outage – SEPA Instant Transactions
Resolved - The issue impacting incoming and outgoing SEPA Instant transactions has been fully resolved, and services are operating at normal levels.
Jun 9, 16:59 CEST
Investigating - We are currently observing an decraese in outgoing & incoming SEPA Instant transactions clearance rates since ~ 15:34 CEST.
There is no technical issue detected on Solaris side yet it's suspected issue is related to external source.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would observe increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks.

For Incoming SEPA Instant transfers -> Partners would notice decrease in volume of incoming SEPA Instant transactions.

In case of persistent error messages, Partners are advised to inform Customers of possibility of performing the usual SEPA Credit Transfer as an alternative.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Relevant Doc:

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Jun 9, 15:47 CEST
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage