All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Uptime over the past 90 days. View historical uptime.
Authentication ? Operational
B2C Banking Operational
90 days ago
100.0 % uptime
Today
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024
SEPA INSTANT MAINTENANCE
Completed - The scheduled maintenance has been completed.
Oct 5, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 CEST
Scheduled - There is a planned maintenance by our SEPA Instant Provider on 5th of October 2024 from 00:00 CET until 04:00 CET that will affect the Production environment. Some users might experience multiple brief period of degradation with SEPA Instant Credit Transfers, resulting in payment failures or delays during the maintenance window.

Partner Impact:
• Partner might experience multiple brief period of degradation during the period
• Partners might also experience 5XXs errors for SEPA Instant Credit Transfer API Endpoint

Customer Impact:
• Customers might experience intermittent issues with creating and receiving SEPA Instant Credit Transfer during the maintenance window

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Oct 1, 16:46 CEST
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Unplanned Outage for Incoming and Outgoing SEPA Instant Transfers
Resolved - We encountered an issue SEPA Instant Incoming & Outgoing transactions, leading to timeouts in processing. resulting in unsuccessful transactions.

The incident has been resolved and services are back to normal.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 30, 17:51 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 15:42 CEST
Investigating - We encountered an issue SEPA Instant Incoming & Outgoing transactions, leading to timeouts in processing. resulting in unsuccessful transactions.

The incident has been resolved and services are back to normal.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 30, 15:42 CEST
PLANNED MAINTENANCE FOR SOLARIS API SERVICES
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 CEST
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 29th of September 2024 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 26, 09:27 CEST
Sep 29, 2024
Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

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