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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSD2 VENDOR MAINTENANCE Apr 29, 2024 00:00-03:00 CEST
There is a maintenance that is scheduled by our Vendor on 29th April 2024 from 00:00-03:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Apr 15, 2024 - 09:44 CEST
IDnow Planned Maintenance Apr 30, 2024 01:00-02:30 CEST
A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Apr 17, 2024 - 10:35 CEST
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 10, 10:53 CEST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - The incident leading to increased error rate for PSD2 Third Party Services has been resolved.

Customer Impact Resolution:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications are no longer presented with error messages intermittently

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 12, 14:36 CEST
Investigating - Performance degradation leading to increased error rate for PSD2 Third Party Services has been identified. We are working to restore the impacted services as soon as possible.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications may be presented with error messages intermittently

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 12, 13:34 CEST
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 3, 09:57 CEST
Apr 8, 2024
Resolved - The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels.

Partner Impact Resolution:

• Partners will no longer notice delays regarding the API response times for the following endpoints:

POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

Customer Impact:

• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 8, 15:49 CEST
Monitoring - A fix has been implemented for The unplanned Performance Degradation for Device Monitoring API services. Services are currently been monitored to make sure all operations are running within normal service levels.

Partner Impact Resolution:

• Partners will no longer notice delays regarding the API response times for the following endpoints:

POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

Customer Impact:

• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 8, 13:17 CEST
Identified - An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible.

Partner Impact:
• Partners will notice slight delays regarding the API response times for the following endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

Customer Impact:
• Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 8, 11:39 CEST
Resolved - We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

GET /v1/persons/{person_id}/identifications
GET /v1/persons/{person_id}/identifications/{id}
GET /v1/persons/{person_id}/identification_sessions/{identification_session_id}


API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 8, 09:52 CEST
Monitoring - We would like inform that Services are back to normal for the reported unplanned outage for Identification service which occurred for short duration of time where Identity API endpoint returned 5xx errors.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

GET /v1/persons/{person_id}/identifications
GET /v1/persons/{person_id}/identifications/{id}
GET /v1/persons/{person_id}/identification_sessions/{identification_session_id}


API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 8, 00:17 CEST
Identified - We would like to inform you that we are experienced unplanned outage for Identification Service for short duration where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

GET /v1/persons/{person_id}/identifications
GET /v1/persons/{person_id}/identifications/{id}
GET /v1/persons/{person_id}/identification_sessions/{identification_session_id}


API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Apr 8, 00:01 CEST
Apr 7, 2024

No incidents reported.

Apr 6, 2024
Completed - The scheduled maintenance has been completed.
Apr 6, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 CEST
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 5th of April 2024 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 28, 09:39 CET
Apr 5, 2024
Apr 4, 2024

No incidents reported.