Solaris Status

All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other Operational

Cards Operational

Digital Banking Operational

Lending Operational

Payments Operational

Identification Operational

Authentication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PSD2 VENDOR MAINTENANCE Mar 24, 2023 20:00 - Mar 25, 2023 02:00 CET

There is a maintenance that is scheduled by our Vendor on 24th March 2023 from 20:00 until 25th March 2023 02:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Mar 13, 2023 - 10:39 CET

IDnow Planned Maintenance Mar 28, 2023 07:00-08:00 CEST

A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment to carry out activity on IDNow internal security systems during the aforementioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there will be short period of time where IDNow service may not be available
• Partners can also expect 5xx's being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDNow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Mar 16, 2023 - 12:19 CET

Past Incidents

Mar 22, 2023

No incidents reported today.

Mar 21, 2023

IDnow Planned Maintenance - Identification Services

Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 CET

Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there will be short period of time where IDNow service may not be available
• Partners can also expect 5xx's being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDNow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 16, 12:15 CET

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

PSD2 VENDOR MAINTENANCE

Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 CET

Scheduled - There is a maintenance that is scheduled by our Vendor on 17th March 2023 from 20:00 until 18th March 2023 02:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 13, 10:34 CET

Mar 17, 2023

Mar 16, 2023

Unplanned Partial Outage - Digital Banking services

Resolved - An Unplanned Partial Outage which was identified for Digital Banking Services has been resolved and services have been monitored to ensure everything is being processed under normal parameters. No further updates will be provided regarding this incident.

Partner Impact:

• Partners would notice 5xx API errors in logs
• Partners would notice increase in webhooks of certain event types

Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 16, 14:05 CET

Update - An Unplanned Partial Outage has been identified for Digital Banking Services from 16:49 CET until 16:55 CET. This has also led an increase in influx of webhooks being triggered to our Partners. The issue has been mitigated and no further errors can be observed. We are currently monitoring the services.

Partner Impact:

• Partners would notice 5xx API errors in logs
• Partners would notice increase in webhooks of certain event types

Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 15, 17:29 CET

Monitoring - An Unplanned Partial Outage has been identified for Digital Banking Services from 16:49 CET until 16:55 CET. The issue has been mitigated and no further errors can be observed. We are currently monitoring the services

Partner Impact:

• Partners would notice 5xx API errors in logs

Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 15, 17:13 CET

UNPLANNED OUTAGE FOR POST VIRTUAL CARD REQUESTS

Resolved - An Unplanned Partial Outage for POST Virtual Card Requests has been resolved by our Card Processing provider and services have been monitored to ensure everything is being processed under normal parameters. No further updates will be provided regarding this incident.

Partner Impact:

• POST /v1/cards/{id}/virtual_card_requests were returning increased 5xx errors
• Card tokenisation services were returning 5XXs error intermittently

Customer Impact:

• Customers attempting to call virtual card requests Endpoint may be presented with a generic error message intermittently, in the mobile or web applications
• Customers attempting to perform card tokenisation were been presented with errors on their application

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
(Please note that other downstream API dependencies on this endpoint may be also affected)

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 16, 12:03 CET

Monitoring - An Unplanned Partial Outage for POST Virtual Card Requests has been identified. The issue has been identified with our Card Processing Vendor which has been mitigated.

Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors
• Card tokenisation services were returning 5XXs error intermittently

Customer Impact:
• Customers attempting to call virtual card requests Endpoint may be presented with a generic error message intermittently, in the mobile or web applications
• Customers attempting to perform card tokenisation would have been presented with errors on their application

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected)

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 16, 09:30 CET

Degraded Performance - Webhook delivery latencies

Resolved - The incident identified to be causing Webhook delivery latencies has been resolved. Services have been monitored and all operations are running within normal service levels.

Partner Impact Resolution:
• Partners no longer experience latencies outside normal thresholds for receiving Webhook messages of all event types

Customer Impact:
• Customers no longer experience delayed transactions being displayed in Partner applications or delayed transaction prompts for in-app authentication

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 16, 11:40 CET

Investigating - An incident has been identified to be causing Webhook delivery latencies. We are working to restore the impacted services as soon as possible.

Partner Impact
• Partners may experience latencies outside normal thresholds for receiving Webhook messages of all event types

Customer Impact:
• Customers may experience delayed transactions being displayed in Partner applications or delayed transaction prompts for in-app authentication

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 15, 18:12 CET

Mar 15, 2023

Degraded Performance - Webhook delivery latencies

Mar 14, 2023

IDnow Planned Maintenance - Identification Services

Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:01 CET

Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDNow service may not be available
• Partners can also expect 5xx's being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDNow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 9, 12:11 CET

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

Partial Outage for POST Virtual Card Requests

Resolved - The Partial Outage for POST Virtual Card Requests - GET CVC API Services has been resolved by our Card Processing provider and services have been monitored to ensure everything is being processed under normal parameters. No further updates will be provided regarding this incident.

Partner Impact Resolution:
• POST /v1/cards/{id}/virtual_card_requests were returning increased 5xx errors intermittently. 2xxs were still being returned after a few retries

Customer Impact Resolution:
• Customers attempting to obtain card CVC details were presented with a generic error message intermittently, in the mobile or web applications

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected)

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 10, 13:41 CET

Investigating - A Partial Outage for POST Virtual Card Requests - GET CVC API Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Vendor.

Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors intermittently. 2xxs are still being returned after a few retries

Customer Impact:
• Customers attempting to obtain card CVC details may be presented with a generic error message intermittently, in the mobile or web applications

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected)

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 10, 10:44 CET

Mar 9, 2023

Unplanned Partial Outage for Visa Tokenization Services

Resolved - The Unplanned Partial Outage for Visa Tokenization Services has been resolved. Previously affected customers are advised to retry adding the cards to Apple/Google Wallets.

Partner Impact Resolution:
• Cardholders were unable to add cards to Apple/Google/Samsung via partner app (push provisioning) or manually via the wallet app.

Customer Impact Resolution:
• Customers were prompted with a new additional step/verification method to contact bank in order to finish the process. This additional step was not planned and was an unwanted side effect of the incident.

Associated endpoints:
• POST /v1/cards/{card_id}/sca_push_provision/apple_encrypted
• POST /v1/cards/{card_id}/sca_push_provision/google

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/appleSCAPushProvisionUsingPOST
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/googleSCAPushProvisionUsingPOST

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 9, 12:28 CET

Investigating - An Unplanned Partial Outage for Visa Tokenization Services has been identified. We are working together with the Visa Scheme provider to restore the impacted services as soon as possible.

Partner Impact:
• Cardholder is unable to add cards to Apple/Google/Samsung via partner app (push provisioning) or manually via the wallet app.

Customer Impact:
• Customers are prompted with a new additional step/verification method to contact bank in order to finish the process. This additional step was not planned and is an unwanted side effect of the incident.

Associated endpoints:
• POST /v1/cards/{card_id}/sca_push_provision/apple_encrypted
• POST /v1/cards/{card_id}/sca_push_provision/google

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/appleSCAPushProvisionUsingPOST
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/googleSCAPushProvisionUsingPOST

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 9, 12:14 CET

Mar 8, 2023

Partial Outage for POST Virtual Card Requests

Partial Outage for Change Request Process

Resolved - Services have been monitored and no further issues were encountered after the latest applied fix.

Partner Impact Resolution:
• Intermittent 5xx error messages are no longer returned from multiple endpoints requiring Change Request Authorization, such as SEPA Credit Transfer, mobile number authorizations, etc.

Customer Impact Resolution:
• Customers initiating new processes requiring authorization are no longer presented with a Generic or Internal error message.

Impacted endpoints:
(Not the exhaustive list)

• /v1/change_requests/{change_request_id}/confirm
• /v1/change_requests/{change_request_id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests/paths/~1v1~1change_requests~1{change_request_id}~1confirm/post

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 8, 17:55 CET

Update - The emergency planned downtime for the Change Request process scheduled for today (7th of March 2023) at 23:30 CET (in order to apply a fix to stabilize the service), was implemented with minimum disruption. Services will continue to be monitored for the next 24 hours in order to ensure everything is being processed under normal parameters.

Revised Partner Impact:
• Intermittent 5xx error messages were returned from multiple endpoints requiring Change Request Authorization, such as SEPA Credit Transfer, mobile number authorizations, etc.

Revised Customer Impact:
• Customers initiating new processes requiring authorization were presented with a Generic or Internal error message.

Impacted endpoints:
(Not the exhaustive list)

• /v1/change_requests/{change_request_id}/confirm
• /v1/change_requests/{change_request_id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests/paths/~1v1~1change_requests~1{change_request_id}~1confirm/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
Mar 7, 23:59 CET

Update - Impact is currently mitigated however a downtime of ~5 minutes is required for the Change Request process, today (7th of March 2023) at 23:30 CET in order to apply a fix to stabilize the service. Please expect 5xx errors to be returned again during the timeframe while the fix is being applied.

Revised Partner Impact:
• Intermittent 5xx error messages were returned from multiple endpoints requiring Change Request Authorization, such as SEPA Credit Transfer, mobile number authorizations, etc.

Revised Customer Impact:
• Customers initiating new processes requiring authorization were presented with a Generic or Internal error message.

Impacted endpoints:
(Not the exhaustive list)

• /v1/change_requests/{change_request_id}/confirm
• /v1/change_requests/{change_request_id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests/paths/~1v1~1change_requests~1{change_request_id}~1confirm/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
Mar 7, 17:55 CET

Monitoring - Impact is currently mitigated. Services are being monitored in order to ensure all operations are running within normal service levels.

Revised Partner Impact:
• Intermittent 5xx error messages were returned from multiple endpoints requiring Change Request Authorization, such as SEPA Credit Transfer, mobile number authorizations, etc.

Revised Customer Impact:
• Customers initiating new processes requiring authorization were presented with a Generic or Internal error message.

Impacted endpoints:
(Not the exhaustive list)

• /v1/change_requests/{change_request_id}/confirm
• /v1/change_requests/{change_request_id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests/paths/~1v1~1change_requests~1{change_request_id}~1confirm/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
Mar 7, 16:29 CET

Investigating - An Incident has been identified to be impacting multiple services, such as SEPA Credit Transfers, Timed Orders and Currency Exchange. This is due to an issue with the Change Request authorization process. Any action requiring an Authorization may potentially result in an error.
We are working to restore the impacted services as soon as possible.

Partner Impact:
• Intermittent 5xx error messages returned from multiple endpoints requiring Change Request Authorization, such as SEPA Credit Transfer, mobile number authorizations, etc.

Customer Impact:
• Customers initiating new processes requiring authorization may be presented with a Generic or Internal error message.

Impacted endpoints:
(Not the exhaustive list)

• /v1/change_requests/{change_request_id}/confirm
• /v1/change_requests/{change_request_id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests/paths/~1v1~1change_requests~1{change_request_id}~1confirm/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
Mar 7, 16:01 CET