Investigating - An Unplanned outage for German Register Portal (Handelsregister) State Berlin, impacting BKYC case reviews has been identified. We are working with our provider to restore the impacted services as soon as possible.

• Partner Impact: You can expect delays in uploading Berlin register documents since automated document retrieval is not possible for DE pdf document types (Register Report, Shareholder List and Articles of Association).

• API Reference Documentation: To understand more about the impacted services, please read the following public documentation: https://docs.solarisgroup.com/guides/kyc/bkyc/#automatic-data-collection-optional

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Sep 21, 2022 - 11:12 CEST

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Partial Outage
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday, 23rd of October 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de

Posted on Jan 17, 2022 - 11:33 CET
SCHUFA Maintenance Downtime : 29th of October 2022 Oct 29, 2022 21:00 - Oct 30, 2022 08:00 CET
Update - On Saturday, 29th of October 2022 from 21:00 CET to 09:00 CET (on 30th of October), SCHUFA will be undergoing scheduled maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, related to the following services (but not limited):

• Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
• DiBa: Decoupled Card for Consumers onboarding
• BankIdent
• SPay Onboarding
• Person credit record
• Schufa Identcheck
• Kontocheck

API Reference Documentation:

https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record
https://docs.solarisgroup.com/guides/kyc/#bankident
https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers
https://docs.solarisgroup.com/api-reference/lending/loans/

During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any issues.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Sep 04, 2022 - 16:31 CEST
Scheduled - On Saturday, 29th of October 2022 from 21:00 CET to 09:00 CET (on 30th of October), SCHUFA will be undergoing scheduled maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, related to the following services (but not limited):

• Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
• DiBa: Decoupled Card for Consumers onboarding
• BankIdent
• SPay Onboarding
• Person credit record
• Schufa Identcheck
• Kontocheck

API Reference Documentation:

https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record
https://docs.solarisgroup.com/guides/kyc/#bankident
https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers
https://docs.solarisgroup.com/api-reference/lending/loans/

During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any issues.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Sep 04, 2022 - 16:24 CEST
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Unresolved incident: Unplanned outage for German Register Portal (Handelsregister) - State Berlin.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:01 CEST
Scheduled - A Planned Maintenance for Lending API Services has been scheduled on our Production environment on 11th September from 09:00 CEST until 10:00 CEST. There is an upgrade to the RDS instances on the lending core banking system provider end on the Production environment & you may experience performance degradation

All services mentioned in Expected Partner and Customer impact sections may experience intermittent interruptions throughout the maintenance window, lasting for approx. an hour, which may result in 5xx error messages being returned from our endpoints. Partners wont be able to originate loans for this time window since our core banking systems will be offline

Expected Partner Impact :
• Splitpay for consumers & freelancers
• Consumer loans
• Trade finance
• SME loans
• Freelancer creditline

Expected Customer Impact : The customers will not be able to apply for loans since the lending core banking system will not be available during the maintenance

Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. We apologize for any inconveniences this planned maintenance may cause.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Aug 31, 12:21 CEST