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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication Operational
B2C Banking Operational
Cards Operational
Digital Banking Operational
Identification Operational
Lending Operational
Payments Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Jun 28, 2026 22:00 - Jun 29, 2026 00:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 28th of June 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Jun 05, 2026 - 15:11 CEST
Jun 9, 2026
Partial Outage – SEPA Instant Transactions
Resolved - The issue impacting incoming and outgoing SEPA Instant transactions has been fully resolved, and services are operating at normal levels.
Jun 9, 16:59 CEST
Investigating - We are currently observing an decraese in outgoing & incoming SEPA Instant transactions clearance rates since ~ 15:34 CEST.
There is no technical issue detected on Solaris side yet it's suspected issue is related to external source.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would observe increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks.

For Incoming SEPA Instant transfers -> Partners would notice decrease in volume of incoming SEPA Instant transactions.

In case of persistent error messages, Partners are advised to inform Customers of possibility of performing the usual SEPA Credit Transfer as an alternative.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Relevant Doc:

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Jun 9, 15:47 CEST
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
EMERGENCY SEPA INSTANT MAINTENANCE
Completed - The scheduled maintenance has been completed.
Jun 2, 23:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 23:00 CEST
Scheduled - There is a planned maintenance by our SEPA Instant Provider on 2nd of June 2026 from 23:00 CEST until 23:30 CEST that will affect the Production environment. Some users might experience issues with SEPA Instant Credit Transfers, resulting in payment failures or delays.

Partner Impact:

• Partner might experience intermittent issues and 5XX errors for SEPA Instant Credit Transfer API Endpoint might be observed
• For Outgoing SEPA Instant transfers -> Delayed delivery for transactions which are initiated within the mentioned window
• For Incoming SEPA Instant transfers -> Incoming transactions would be declined however accepted transactions might take longer time to be settled

In case of persistent error messages, Partners are advised to inform Customers of possibility of performing a normal SEPA Credit Transfer as an alternative

Customer Impact:

• Customers might experience intermittent issues with creating and receiving SEPA Instant Credit transfer during the maintenance window
• For Outgoing SEPA Instant transfers -> Sent SEPA instant transfers would be delayed.
• For Incoming SEPA Instant transfers -> Users will be unable to receive SEPA instant transfers.

Impacted Endpoints:

• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this planned maintenance may cause. Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Jun 1, 17:24 CEST
Jun 1, 2026
PLANNED MAINTENANCE FOR SOLARIS API SERVICES
Completed - The scheduled maintenance has been completed.
Jun 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:00 CEST
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 31st of May 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
May 5, 14:12 CEST
May 31, 2026
May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

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