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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSD2 VENDOR MAINTENANCE Jun 20, 2024 10:00-12:00 CEST
There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Jun 13, 2024 - 13:48 CEST
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 16:00 CEST
Scheduled - A Planned Maintenance by one of our SMS service provider has been scheduled on production environment. During the maintenance window, there could be intermittent message (SMS) delivery failures and delivery delays during the mentioned timeframe.

Partner impact:
• Partners would face intermittent delays in receiving SMS as part of the 2FA
• Partners can also expect errors while calling API Endpoint to trigger SMS

Customer Impact:
• Customers attempting to perform transactions, linking devices, verifying their mobile numbers, or any other tasks that require two-factor authentication (2FA) via SMS might encounter slower performance and occasional errors

Impacted endpoints :
Endpoints that require SMS verification or any activities related to change request orchestration
Please note that users who have set device binding as their verification method would have the option to verify via device binding as part of the two-factor authentication (2FA) process

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/SMS-challenges/paths/~1v1~1mfa~1challenges~1sms/post
https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests/paths/~1v1~1cha[…]1{change_request_id}~1authorize/post
https://docs.solarisgroup.com/guides/authentication/strong-customer-authentication/

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

May 31, 14:55 CEST
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 14:00 CEST
Scheduled - A Planned Maintenance by one of our SMS service provider has been scheduled on production environment. During the maintenance window, there could be intermittent message (SMS) delivery failures and delivery delays during the mentioned timeframe.

Partner impact:
• Partners would face intermittent delays in receiving SMS as part of the 2FA

Customer Impact:
• Customers attempting to perform transactions, linking devices, verifying their mobile numbers, or any other tasks that require two-factor authentication (2FA) via SMS might encounter slower performance and occasional errors

Impacted endpoints :
Endpoints that require SMS verification or any activities related to change request orchestration
Please note that users who have set device binding as their verification method would have the option to verify via device binding as part of the two-factor authentication (2FA) process

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/SMS-challenges/paths/~1v1~1mfa~1challenges~1sms/post
https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests/paths/~1v1~1cha[…]1{change_request_id}~1authorize/post
https://docs.solarisgroup.com/guides/authentication/strong-customer-authentication/

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 31, 14:54 CEST
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 16:00 CEST
Scheduled - There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 11, 11:07 CEST
Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• No impact on customers however testings for the mentioned endpoints would be interrupted

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 11, 12:22 CEST
Update - We are continuing to investigate this issue.
Jun 11, 11:24 CEST
Investigating - We would like to inform you that we are experiencing unplanned outage for Identification Service where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• No impact on customers however testings for the mentioned endpoints would be interrupted

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 11, 11:22 CEST
Jun 10, 2024
Resolved - We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels.


Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 10, 19:52 CEST
Update - We are continuing to monitor for any further issues.
Jun 10, 18:44 CEST
Monitoring - We would like inform that Services are back to normal for the reported unplanned outage for Identification service which occurred for short duration of time where Identity API endpoint returned 5xx errors.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 10, 18:44 CEST
Investigating - We would like to inform you that we are experiencing unplanned outage for Identification Service where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 10, 18:11 CEST
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Completed - The scheduled maintenance has been completed.
Jun 7, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 15:00 CEST
Scheduled - A Planned Bundesbank Maintenance activity has been scheduled on production environment on 7th June 2024 from 15:00 CET until 20:00 CET in order to perform a system upgrade. As a result of the maintenance activity customers may experience a slight delay in processing Incoming & Outgoing SEPA Payments at various times during the scheduled window. This behaviour is expected to be at all Banks in the scheme and not only on Solaris.

Partner Impact:
Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing despite successful 2XX API returned status from Solaris SE APIs.

Customer Impact:
Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the maintenance window. Some SEPA Payments may not be able to be processed on the maintenance day however will arrive slightly later on Monday, 10th June 2024.

Impacted Endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 27, 14:40 CEST
Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 21, 10:32 CEST
Jun 5, 2024

No incidents reported.

Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 CEST
Scheduled - A planned maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 29, 10:27 CEST
Jun 3, 2024
Completed - The scheduled maintenance has been completed.
Jun 3, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:12 CEST
Scheduled - There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 3, 12:11 CEST