Monitoring - A partial outage was identified to have impacted Device Activities API Services today, 1st of October 2023 between 14:59 CET 0 16:00 CET. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels.
Partner Impact: • Increased API Response and 5XX error messages would have been observed during the outage duration on API endpoint: POST /v1/persons/{person_id}/device_activities
Customer Impact: • Full customer impact being assessed
Impacted Endpoints: • POST /v1/persons/{person_id}/device_activities
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Oct 01, 2023 - 16:25 CEST
At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.
Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Posted on
Sep 27, 2023 - 14:04 CEST
Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Posted on
Sep 27, 2023 - 14:05 CEST
Completed -
The scheduled maintenance has been completed.
Sep 28, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 CEST
Scheduled -
We are performing maintenance in our non-production environment, which involves the deletion of existing cards. This action is necessary for data cleanup, testing, and optimisation of our systems.
During this maintenance window, the following may occur:
Deletion of Existing Cards: All existing cards in the non-production environment will be permanently deleted. Please note that this action will not affect your data in the production environment.
Temporary Unavailability: Our card provider will undergo maintenance which would affect availability of Sandbox Environment for services related to cards API for 2 days during the cleanup. This will not affect the production environment cards API.
Automated Tests : All existing card and cardholder data on Solaris non-Prod environments will be erased after this cleanup. This may have an impact on any automated tests you may have set up with existing cards.
We understand that this maintenance may cause some temporary disruption, and we apologize for any inconvenience it may cause. This action is essential to ensure the continued reliability and performance of our systems.
Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank
No specific action is required from you. However, In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 21, 16:40 CEST
Completed -
The scheduled maintenance has been completed.
Sep 26, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 06:00 CEST
Scheduled -
A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment to carry out new release deployment during the aforementioned time frame.
Partner impact:
• Partners will not be able to request new Person Identifications as there will be a short period of time where IDnow service will not be available • HTTP 5xx API error messages may be returned by the impacted endpoints listed below
Customer Impact:
• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces
Impacted endpoints: (may not be limited to)
• POST /v1/persons/{person_id}/identifications • POST /v1/persons/{person_id}/identification_sessions • GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Identification
Sep 22, 14:56 CEST
Completed -
The scheduled maintenance has been completed.
Sep 25, 05:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:01 CEST
Scheduled -
There is a maintenance that is scheduled by our PSD2 Vendor. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services
Customer Impact:
• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable • Payments initiated via Third Party Providers will not be possible
API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 13, 12:29 CEST
Completed -
The scheduled maintenance has been completed.
Sep 25, 00:02 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:02 CEST
Scheduled -
A Planned Maintenance for Solaris API Services has been scheduled on 24th of September 2023 between 22:00 - 23:59 CET.
The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.
Expected Partner Impact:
• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window
Expected Customer Impact:
• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 14, 11:06 CEST
Resolved -
The incident affecting Card Transactions and Card Control Services was resolved. A fix was applied to resolve the performance issues and all services were confirmed to be working under normal circumstances.
Partner Impact Resolution: • Partners no longer receive increased 5XX HTTP error rates for the Card Control API Endpoints and increased reports in number of card transaction Declines.
Customer Impact Resolution: • Customers no longer receive unexpected card transaction declines with unknown reason. • Management of Card Control operations such as creating or deleting card spending limits is now possible.
Previously Affected endpoints: • GET /v1/card_controls/lists • GET /v1/card_controls/lists/spending_limits/{id} • POST /v1/card_controls/spending_limits • POST /v1/card_controls/lists • GET /v1/card_controls/spending_limits • DELETE /v1/card_controls/lists/spending_limits/{id} • DELETE /v1/card_controls/lists{id}
(Downstream dependent API services may have been also affected)
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 19, 12:09 CEST
Identified -
Additional impact has been reported to be affecting Card Transactions, in addition to Card Control Services. Customers experienced unexpected card declines during the outage window. We are investigating the new reports of issues and are coordinating with our Card Processing provider to ensure service stability for all affected services.
Partner Impact: • Partners would have received increased 5XX HTTP error rates for the Card Control API Endpoints listed below and increased reports in number of card transaction Declines.
Customer Impact: • Customers received unexpected card transaction declines (such as insufficient funds when enough funds were available). • Management of Card Control operations such as creating or deleting card spending limits was unavailable during the outage duration for customers.
Affected endpoints: • GET /v1/card_controls/lists • GET /v1/card_controls/lists/spending_limits/{id} • POST /v1/card_controls/spending_limits • POST /v1/card_controls/lists • GET /v1/card_controls/spending_limits • DELETE /v1/card_controls/lists/spending_limits/{id} • DELETE /v1/card_controls/lists{id}
(Downstream dependent API services may have been also affected)
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 17:12 CEST
Monitoring -
A minor disruption has been identified to have impacted Card Control services on 18th of September 2023 between 13:53 - 13:56 CET. Services have recovered and are currently being monitored for stability.
Partner Impact: • Partners would have received increased 5XX HTTP error rates for the Card Control API Endpoints listed below.
Customer Impact: • Management of Card Control operations such as creating or deleting card spending limits was unavailable during the outage duration for customers.
Affected endpoints: • GET /v1/card_controls/lists • GET /v1/card_controls/lists/spending_limits/{id} • POST /v1/card_controls/spending_limits • POST /v1/card_controls/lists • GET /v1/card_controls/spending_limits • DELETE /v1/card_controls/lists/spending_limits/{id} • DELETE /v1/card_controls/lists{id}
(Downstream dependent API services may have been also affected)
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 14:43 CEST
Completed -
The scheduled maintenance has been completed.
Sep 19, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:01 CEST
Scheduled -
A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment to carry out new release deployment during the aforementioned time frame.
Partner impact:
• Partners will not be able to request new Person Identifications as there will be a short period of time where IDnow service will not be available • HTTP 5xx API error messages may be returned by the impacted endpoints listed below
Customer Impact:
• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces
Impacted endpoints: (may not be limited to)
• POST /v1/persons/{person_id}/identifications • POST /v1/persons/{person_id}/identification_sessions • GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Identification
Sep 14, 10:31 CEST
Resolved -
The Unplanned Partial Outage for Identification Webhook Deliveries has been resolved. Delivery of BUSINESS_IDENTIFICATION webhooks is working as expected. Partners are expected to receive the outstanding deliveries of Business Identification webhooks within the next 24-48 hours.
Partner Impact Resolution:
• Partners no longer experience delays in receiving BUSINESS_IDENTIFICATION Webhook event types
Customer Impact Resolution:
• Business Customers no longer experience delays during onboarding due to receiving identification statuses later than expected
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted services please read the following public documentation:
This incident is resolved. No further updates will be provided.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 18:49 CEST
Identified -
An Unplanned Partial Outage for Identification Webhook Deliveries has been identified which affected delivery of BUSINESS_IDENTIFICATION webhooks since 14th September. We are working to restore the impacted service as soon as possible.
Partner Impact:
• Partners may notice delays in receiving BUSINESS_IDENTIFICATION Webhook event types
Customer Impact:
• Business Customers may experience delays during onboarding due to receiving identification statuses later than expected
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted services please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 18, 17:20 CEST