All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSD2 VENDOR MAINTENANCE Dec 12, 2022 10:00-16:00 CET
There is a maintenance that is scheduled by our Vendor on 12th December from 10:00 until 16:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Dec 08, 2022 - 15:42 CET
Past Incidents
Dec 9, 2022
Completed - The scheduled maintenance has been completed.
Dec 9, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 23:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider, Fourthline, has been scheduled on production environment.

Partner impact:
Partners integrated with Fourthline identification services will experience degraded performance and intermittent 5xx error messages being returned by the associated API endpoints

Customer Impact:
End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or Fourthline user interfaces.

Impacted endpoints:
(may not be limited to)
POST /v1/persons/{person_id}/identifications/{id}/zip
POST /v1/persons/{person_id}/identifications
POST /v1/persons/{person_id}/identification_sessions

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
-->https://docs.solarisgroup.com/guides/kyc/fourthline/#initiate-fourthline-flow
-->https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D~1zip/post
-->https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post
-->https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Dec 2, 11:21 CET
Dec 8, 2022
Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 20:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 19:01 CET
Scheduled - This extended planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Dec 1, 19:00 CET
Completed - The scheduled maintenance has been completed.
Dec 1, 16:17 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 14:47 CET
Scheduled - This extended planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Dec 1, 14:46 CET
Completed - The scheduled maintenance has been completed.
Dec 1, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 CET
Scheduled - There is a maintenance that is scheduled by our Vendor on 1st December from 08:00 until 12:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Nov 30, 14:17 CET
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 13:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 10:00 CET
Scheduled - Our SMS vendor's partners are conducting a planned maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from the following countries on a subset of numbers:

Belgium
USA
Poland
Austria

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Nov 23, 16:08 CET
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.