All Systems Operational

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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Provider Maintenance for Identification Services Jan 23, 2025 11:00-12:00 CET
Summary: We would like to inform you about an upcoming planned maintenance activity designed to update a third-party provider dependency.

Timeframe: Date: Thursday, January 23rd. Short interruptions of service (approximately 5 minutes each) between 10:00 and 11:00 UTC.

Expected Partner Impact: During the maintenance window, you may experience: Increased API response times. Possible dropped requests (HTTP 5xx) for several minutes on the following endpoints:
• GET /v1/commercial_registrations/search_by_name
• GET /v1/commercial_registrations/find

Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get
• https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Jan 21, 2025 - 15:48 CET
PLANNED MAINTENANCE FOR SOLARIS API SERVICES Jan 26, 2025 22:00 - Jan 27, 2025 00:00 CET
A Planned Maintenance for Solaris API Services has been scheduled on 26th of January 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Jan 20, 2025 - 11:56 CET
PSD2 VENDOR MAINTENANCE Jan 27, 2025 17:00-20:00 CET
There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Jan 21, 2025 - 11:49 CET
Past Incidents
Jan 22, 2025

No incidents reported today.

Jan 21, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Jan 20, 09:33 CET
Jan 20, 2025
PSD2 VENDOR MAINTENANCE
Completed - The scheduled maintenance has been completed.
Jan 20, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 11:00 CET
Scheduled - There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Jan 6, 09:21 CET
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Jan 14, 15:05 CET
Jan 15, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Jan 14, 15:06 CET
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Jan 3, 11:23 CET
Jan 8, 2025
Partial Outage for Multiple Cards API Services
Resolved - The partial outage for Multiple Cards services identified to be affecting Cards creation and associated Card Lifecycle Status changes has been correlated to a Card Processing Provider related maintenance activity. Services were recovered and all operations are running within normal service levels. This incident is resolved. No further updates will be provided.

Partner Impact Resolution :

The following API endpoints are no longer returning 5XX error messages:

• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

Customer Impact Resolution:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details are no longer presented with a generic error message intermittently.
• Customers attempting to create cards will no longer be presented with 5XXs errors
• Customers will be able to use Card functionalities to Block and Unblock cards

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Previously impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Jan 8, 13:53 CET
Identified - A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes.

Partner Impact:

• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors
• POST /v1/cards/{card_id}/block returning increased 5xx errors
• POST /v1/cards/{card_id}/unblock returning increased 5xx errors
(not an exhaustive list)

Customer Impact:

• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications
• Customers attempting to create cards will be presented with 5XXs errors
• Customers will be unable to Block and Unblock cards

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Jan 8, 10:08 CET
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