All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:
Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available. Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:
End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)
POST /v1/persons/{person_id}/identifications
POST /v1/persons/{person_id}/identification_sessions
GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Jan 31, 2023 - 10:47 CET
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 08:00 CET
Scheduled - An Emergency Planned Maintenance is required for Solaris Cards API Services on the 1st of February 2023 between 08:00 and 09:00 CET.

The maintenance will be performed on Production environment and is required in order to maintain the connectivity of our services with our Card Processing Provider.

Expected Partner Impact:

• While a full downtime is not expected, all Solaris Cards API services may experience brief interruptions and degraded performance (high response times or intermittent 5xx errors) during the maintenance window

Expected Customer Impact:

• Customers trying to perform card operations, such as ordering a card or performing card management/lifecycle operations (not limited to), based on our card API services may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/cards/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jan 31, 15:27 CET
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:00 CET
Scheduled - A Planned Maintenance for Solaris Card API Services has been scheduled on the 26th of January 2023 between 08:00 and 09:00 CET.
The maintenance will be performed on Production environment and is is required in order to maintain the connectivity of our services with our Card Processing Provider.

Expected Partner Impact:

• While a full downtime is not expected, all Solaris Cards API services may experience brief interruptions and degraded performance (high response times or intermittent 5xx errors) during the maintenance window

Expected Customer Impact:

• Customers trying to perform card operations, such as ordering a card or performing card management/lifecycle operations (not limited to), based on our card API services may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

* https://docs.solarisgroup.com/api-reference/digital-banking/cards/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jan 19, 15:04 CET
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.