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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication Operational
B2C Banking Operational
Cards Operational
Digital Banking Operational
Identification Operational
Lending Operational
Payments Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Provider Maintenance for Saving Accounts Nov 21, 2026 08:00-10:30 CET

A planned Maintenance from one of our provider has been scheduled on November 21, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Posted on Jul 03, 2026 - 12:48 CEST

Planned Provider Maintenance for Saving Accounts Dec 19, 2026 08:00-10:30 CET

A planned Maintenance from one of our provider has been scheduled on December 19, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Posted on Jul 03, 2026 - 17:30 CEST

Oct 30, 2026

No incidents reported today.

Oct 29, 2026

Resolved - The issue affecting outgoing and incoming SEPA Instant transactions has been resolved with our provider, and transaction processing has returned to normal.

Partner / Customer Impact:
Incoming and Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced rejection and delays in the settlement of impacted Incoming and Outgoing SEPA Instant transactions.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation:
To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Oct 29, 22:13 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 20:43 CET
Update - We are continuing to work on a fix for this issue.
Oct 29, 20:23 CET
Update - It's expected to observe failures for incoming and outgoing transactions.
Customers are advised to use normal SEPA transactions

Oct 29, 19:55 CET
Update - We are continuing to work on a fix for this issue.
Oct 29, 19:23 CET
Identified - We have started to observe rejected transactions again. In the mean time our teams are working on it and we will keep you posting.
Oct 29, 19:22 CET
Monitoring - The issue affecting outgoing and incoming SEPA Instant transactions from 16:03 CET to 17:45 CET has been resolved with our provider, and transaction processing has returned to normal. Our technical teams are actively monitoring the services to ensure ongoing stability.

Partner / Customer Impact:
Incoming and Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced rejection and delays in the settlement of impacted Incoming and Outgoing SEPA Instant transactions.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation:
To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Oct 29, 18:13 CET

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Completed - The scheduled maintenance has been completed.
Oct 26, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 22:00 CET
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 25th of October 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

Oct 1, 13:42 CEST

Oct 25, 2026

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

Completed - The scheduled maintenance has been completed.
Oct 17, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 CEST
Scheduled - A planned Maintenance from one of our provider has been scheduled on October 17, 2026 , from 08:00 AM to 10:30 AM CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jul 3, 12:46 CEST

Oct 16, 2026

No incidents reported.