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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IDnow Planned Maintenance Jul 24, 2024 06:00-07:00 CEST
A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment firewall systems during the aforementioned time frame.
Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Jul 17, 2024 - 18:06 CEST
Past Incidents
Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jul 11, 13:36 CEST
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Resolved - This required fixes were applied on IDnow provider side. A final solution for VideoIdent, eSign AutoIdent apps and SDKs are available now.
New SDKs have been released, please check out for the latest versions links.

https://github.com/idnow/de.idnow.ios IDnow Video Ident iOS SDK
https://github.com/idnow/de.idnow.android IDnow Video Ident Android SDK
https://github.com/idnow/de.idnow.ios.sdk.spm IDnow Auto Ident iOS SDK
https://github.com/idnow/de.idnow.android.sdk IDnow Auto Ident Android SDK

Partner Impact:
• Partners may experience a high failure rate when onboarding a person via IDNow identification method in Sandbox Environment

Customer Impact:
• End customers are not affected as this incident is not affecting Live Production.

Impacted endpoints:
(may not be limited to)

• POST /internal/v1/persons/{person_uid}/identifications
• PATCH /v1/persons/{person_uid}/identifications/{identification_uid}/request
• POST /internal/persons/{person_uid}/signings
• POST /v1/businesses/{business_id}/identifications

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post
https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post
https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Jul 16, 12:38 CEST
Identified - An unplanned Outage by one of our identification service provider IDNow in Sandbox Environment has been identified. We are working in collaboration with the Provider restore the impacted services as soon as possible.

Partner Impact:
• Partners may experience a high failure rate when onboarding a person via IDNow identification method in Sandbox Environment

Customer Impact:
• End customers are not affected as this incident is not affecting Live Production.

Impacted endpoints:
(may not be limited to)

• POST /internal/v1/persons/{person_uid}/identifications
• PATCH /v1/persons/{person_uid}/identifications/{identification_uid}/request
• POST /internal/persons/{person_uid}/signings
• POST /v1/businesses/{business_id}/identifications

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post
https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post
https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Jul 9, 12:44 CEST
Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jul 10, 14:06 CEST
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Jul 8, 2024

No incidents reported.

Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 20:00 CEST
Scheduled - We are performing maintenance in our non-production environment, which involves the deletion of existing cards. This action is necessary for data cleanup, testing, and optimisation of our systems.

During this maintenance window, the following may occur:

Deletion of Existing Cards:
All existing cards in the non-production environment will be permanently deleted. Please note that this action will not affect your data in the production environment.

Temporary Unavailability:
Our card provider will undergo maintenance which would affect availability of Sandbox Environment for services related to cards API for 2 days during the cleanup. This will not affect the production environment cards API.

Automated Tests :
All existing card and cardholder data on Solaris non-Prod environments will be erased after this cleanup.
This may have an impact on any automated tests you may have set up with existing cards.

We understand that this maintenance may cause some temporary disruption, and we apologize for any inconvenience it may cause. This action is essential to ensure the continued reliability and performance of our systems.

Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank

No specific action is required from you. However, In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 20, 10:50 CEST
Jul 6, 2024

No incidents reported.

Jul 5, 2024
Jul 4, 2024

No incidents reported.