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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication Operational
B2C Banking Operational
Cards Operational
Digital Banking Operational
Identification Operational
Lending Operational
Payments Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PLANNED MAINTENANCE FOR SOLARIS API SERVICES May 31, 2026 22:00 - Jun 1, 2026 00:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 31st of May 2026 between 22:00 - 23:59 CET.

The maintenance will be performed on Production environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on May 05, 2026 - 14:12 CEST
May 20, 2026

No incidents reported today.

May 19, 2026
Partial Outage – SEPA Instant Transactions
Resolved - The rejections involve participants Banks connected to RT1. We would like to confirm that, following monitoring, the outage has been resolved.
May 19, 16:06 CEST
Update - A number of other banks encountering delays in processing SEPA instants Payements, and we are closely monitoring this issue.
May 19, 14:06 CEST
Identified - We are currently observing an increase in outgoing rejected and decrease incoming SEPA Instant transactions volumes; Issues started since ~ 10:30 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would notice increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks.

For Incoming SEPA Instant tranfer -> Parnters would notice decrease in volume of incoming transactions.

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Relevant Doc:

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
May 19, 12:42 CEST
Partial Outage for Multiple Cards API Services
Resolved - We would like to confirm that, following extensive monitoring, the outage has been fully resolved.

A partial outage for Multiple cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider.

Partner Impact: Anticipated failures related to all cards creation & servicing end-points.

Customer Impact: Anticipated failures related to all cards servcing operations.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
May 19, 14:54 CEST
Monitoring - All affected cards services should be fully recovered and operational within normal levels by 10:20 CEST.
May 19, 11:01 CEST
Identified - A partial outage for Multiple Cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider.

Partner Impact: Anticipated failures related to all cards creation & servicing end-points.

Customer Impact: Anticipated failures related to all cards servcing operations.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
May 19, 10:53 CEST
Investigating - A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes.

Partner Impact:

• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors
• POST /v1/cards/{card_id}/block returning increased 5xx errors
• POST /v1/cards/{card_id}/unblock returning increased 5xx errors
(not an exhaustive list)

Customer Impact:

• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications
• Customers attempting to create cards will be presented with 5XXs errors
• Customers will be unable to Block and Unblock cards

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
May 19, 10:00 CEST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
Planned Provider Maintenance for Saving Accounts
Completed - The scheduled maintenance has been completed.
May 16, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 CEST
Scheduled - A planned Maintenance from one of our provider has been scheduled on May 16, 2026, from 08:00 to 10:00 CET. As a result, certain features related to savings accounts may be temporarily affected.

Expected Partners/Customers Impact :

• Tax exemption operations for savings accounts will be delayed during maintenance.
• Mapping Saving Accounts will be delayed during maintenance.
• Savings account closure requests will be delayed during maintenance.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Following endpoints will return a 5xx :

• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1mappings/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/post.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/patch.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions/delete.
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1utilization/post
https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1tax_exemptions~1close/patch

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Apr 20, 17:40 CEST
May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
solarisbank.de | Domain Registrar Outage (.de TLD)
Resolved - We are pleased to confirm that provider issue was resolved by 12:20; Service operating within normal levels.
May 6, 09:28 CEST
Investigating - Due to an active outage on the Top Level Domain (.de) provider Denic, it is anticipated that partners may experience service disruption related to the reachability of Solaris API endpoints in the production environment (api.solarisbank.de). We will keep you informed as we continue to monitor the provider updates.

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this outage may have caused.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
May 5, 23:45 CEST
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