All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A Planned Partial Outage Maintenance for Multiple API Services has been scheduled on our Production environment. This maintenance is needed in order to improve the quality of our services.

All services mentioned below may experience intermittent interruptions lasting for about 5-10 minutes during the maintenance window, from 21st August 2022 at 22:00 CEST until 23:00 CEST , which may result in 5XXs error messages being returned from our endpoints.

• Initiation of payments (SEPA Credit Transfer, SEPA Direct Debit), including reservations
• Card Transactions
• Card Tokenization
• Bank Statement Retrieval
• Balance or bookings retrieval (including generation of account statements)
• Limited availability to send payments, money transfers, retrieve account balance and
display account details
• Creating and retrieving account closure requests (ACRs)
• Creation of accounts
• Retrieving information about an account
• Identification of persons
• Account Linking & Consent
• Seizures
• Delay in webhook delivery

Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. We apologize for any inconveniences this planned maintenance may cause

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Posted on Aug 12, 13:27 CEST
On Sunday, 23rd of October 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de

Posted on Jan 17, 11:33 CET
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Completed - The scheduled maintenance has been completed.
Aug 11, 08:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 07:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to improve the quality of their API performance.

Partner impact:
Partners will not be able to request person identification links which affects person and business identification. Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:
End Users may be affected, they will not be able to process with the identification.

In case of urgent issues during the maintenance window, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Alternatively, you can also reach out to us via the 24x7 Incident Management hotline.

Aug 10, 15:39 CEST
Aug 10, 2022

No incidents reported.

Aug 9, 2022
Resolved - This incident has been resolved.
Aug 9, 15:52 CEST
Monitoring - IDnow found the root cause of the problem and implemented a fix. They are currently monitoring the system and analyzing the situation. They will provide a follow-up explanation as soon as they have the results of the full investigation.
Aug 9, 12:35 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 9, 10:55 CEST
Investigating - One of our identification provider IDnow is experiencing a service disruption.
This incident affects: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent) and Ident Centers (Ident Center Bukarest, Ident Center Leipzig, Ident Center Munich, Ident Center Berlin, Ident Center Dresden).

This might result in 5xx’s returns on below endpoint for our identification services.

Partner impact:
Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDnow.

Customer Impact:
End Users may be affected, the can´t process with the identification.

We are working closely with our provider to have this mitigated as soon as possible. For concerns and questions feel free to reach us out at incidents@solarisbank.de

Aug 9, 10:10 CEST
Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:00 CEST
Scheduled - A Planned Maintenance for Lending API Services has been scheduled on our Production environment on 7th August from 09:00 CEST until 10:00 CEST. There is an upgrade to the RDS instances on the lending core banking system provider end on the Production environment & you may experience performance degradation

All services mentioned in Expected Partner and Customer impact sections may experience intermittent interruptions throughout the maintenance window, lasting for approx. an hour, which may result in 5xx error messages being returned from our endpoints. Partners wont be able to originate loans for this time window since our core banking systems will be offline

Expected Partner Impact :
• Splitpay for consumers & freelancers
• Consumer loans
• Trade finance
• SME loans
• Freelancer creditline

Expected Customer Impact : The customers will not be able to apply for loans since the lending core banking system will not be available during the maintenance

Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. We apologize for any inconveniences this planned maintenance may cause.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Aug 2, 17:52 CEST
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Completed - The scheduled maintenance has been completed.
Aug 2, 14:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:35 CEST
Scheduled - Our provider reported about upcoming maintenance work on the German register portal (Handelsregister), and related connection maintenance starting on Thursday, 28th July 2022 from 16:00 CEST until at-least Monday, 1st August 2022. Due to this, there will be unexpected technical issues and it will not be possible to retrieve data or documents in real-time.

Partner Impact:
All Functionalities of search and structured data retrieval including the pdf document types (Register Report, Shareholder List and Articles of Association) will not be available.
Please ask the customers to provide the necessary documents from their side during the maintenance window for us to process the same on our end.

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services.

In case of urgent issues during the maintenance window, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Alternatively, you can also reach out to us via the 24x7 Incident Management hotline

Jul 29, 09:33 CEST
Aug 1, 2022

No incidents reported.