All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Jira Support Portal Maintenance Nov 13, 2025 20:00-23:00 CET

Please be informed that Solaris will conduct a scheduled maintenance upgrade on the Jira Support portal on Nov 13th, 2025, from 20:00 to 23:00 CET. Please avoid using the portal during this time.

Maintenance schedule:
https://support.solarisbank.de → 20:00 CET - 23:00 CET

Expected Partner Impact: During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams that use Partner Jira Service Desk .

Expected Customer Impact: No impact on end customer since only the Partner JIRA Support portal will be undergoing maintenance

In case Incident Management support is required during the maintenance window, you can send your requests via email to incidents@solarisgroup.com and these will be processed after the scheduled work is completed.
In case of urgent incidents during the maintenance window, please call the 24x7 Incident Management hotline.

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE
We appreciate your understanding and cooperation during this maintenance activity.
Posted on Nov 07, 2025 - 15:13 CET

Planned Bundesbank Maintenance for SEPA Transactions Nov 21, 2025 15:00 - Nov 24, 2025 07:00 CET

A Planned Bundesbank maintenance activity has been scheduled on the production environment to perform a system upgrade. During this period, customers may experience occasional delays in processing incoming and outgoing SEPA payments. This behavior is expected across all banks in the scheme, not only on Solaris.

Partner Impact:
Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing despite successful 2XX API returned status from Solaris APIs.

Customer Impact:
Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the maintenance window. Some SEPA Payments may not be able to be processed on the maintenance day however will arrive slightly later on Monday, 10th June 2024.

Impacted Endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Nov 11, 2025 - 11:24 CET
Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Unplanned Service Disruption - Identity Service ( IDnow )
Resolved - Our monitoring for the provider fix shows that the identification service via IDnow should now be operating within normal levels. A limited number of users were affected, but the identification process should be successful upon their retrial.

Partner Impact:
• Partners will experience 5XX errors for Identity services.

Customer Impact:
• Customers might have observed errors while using services which is related to Identity services.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
PATCH /v1/persons/:person_id/identifications/:id/request

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

In case of any questions or concerns, please contact us by sending an email at incidents@Solarisgroup.com or through our dedicated ticketing platform.
Nov 10, 18:25 CET
Monitoring - We would like to inform you that we were experiencing service disruption for IDnow Identification Service due to a provider outage where Identity API endpoint returned errors for limited number of customers. A fix was implemented and service should be working within normal levels.

Partner Impact:
• Partners will experience 5XX errors for Identity services.

Customer Impact:
• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
PATCH /v1/persons/:person_id/identifications/:id/request

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

In case of any questions or concerns, please contact us by sending an email at incidents@Solarisgroup.com or through our dedicated ticketing platform.
Nov 10, 16:56 CET
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment during the mentioned time frame.

Partner impact:

• Partners may experience delays when requesting Person Identifications which use IDnow services
• Partners may experience intermittent 5xx's being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiating IDnow identifications during the maintenance window may experience degraded performance and intermittent error messages being returned by the Partner application or IDnow user interfaces.

Impacted endpoints:
(may not be limited to)

• PATCH /v1/persons/{person_id}/identifications/{id}/request
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D~1request/patch
• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7bperson_id%7d~1identifications~1%7bid%7d~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 30, 11:59 CET
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Partner Jira and Help & Support Portal Maintenance
Completed - Please be informed that the scheduled maintenance planned for October 30, 2025, from 20:00 to 23:00 CET has been cancelled. The Help & Support portal and the Partner Jira Service Desk will remain fully available during this time.

Partner impact: No impact; all portals remain accessible.
Customer impact: No impact.
Next steps: We will communicate a new maintenance window once rescheduled.

For incidents, please continue to use the standard channels: incidents@solarisgroup.com or the 24x7 Incident Management hotline.

We apologize for any confusion and appreciate your understanding.

Best regards,
Solaris SE
Oct 30, 18:21 CET
Scheduled - Please be informed that Solaris will conduct a scheduled maintenance upgrade on the Jira and Help & Support portal on October 30th, 2025, from 20:00 to 23:00 CET. Please avoid using the portal during this time.

Maintenance schedule:
https://help.solarisbank.de → 20:00 CET - 23:00 CET
https://support.solarisbank.de → 20:00 CET - 23:00 CET

Expected Partner Impact: During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams that use Partner Jira Service Desk and access information via Help and Support portal

Expected Customer Impact: No impact on end customer since only the Partner JIRA and Help and Support portal will be undergoing maintenance

In case Incident Management support is required during the maintenance window, you can send your requests via email to incidents@solarisgroup.com and these will be processed after the scheduled work is completed.
In case of urgent incidents during the maintenance window, please call the 24x7 Incident Management hotline.

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE
We appreciate your understanding and cooperation during this maintenance activity.
Oct 23, 12:00 CEST
Oct 29, 2025
Partial outage impacting person creation
Resolved - An unplanned partial outage impacting person creation, which resulted in elevated API error rates, has been resolved, and services are now running within normal service levels.

Partner Impact:
The issue causing increased 5XX error responses for the following API endpoint has been resolved.

POST /v1/persons

Customer Impact:
End users will not experience error messages during the onboarding process or while creating new person resources.

Disclaimer:
Actual customer impact may vary depending on each partner's implementation of Solaris SE API services.

API Reference Documentation:
For more information about the impacted endpoint, please refer to the following documentation:

https://docs.solarisgroup.com/api-reference/onboarding/persons/persons/paths/~1v1~1persons/post

We apologize for any inconvenience this outage may have caused.

The incident has been resolved. No further updates will be provided.

If you have any questions or concerns, please contact us via email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 29, 14:01 CET
Investigating - An unplanned partial outage has been observed impacting the person creation resulting in elevated API error rates has been mitigated. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels.

Partner Impact:
Partners may encounter increased 5XX error responses while calling the following API endpoint:

POST /v1/persons

Customer Impact:
End users may experience error messages during the onboarding process, potentially affecting the creation of new person resources.

Disclaimer:
Actual customer impact may vary depending on each partner's implementation of Solaris SE API services.

API Reference Documentation:
For more information about the impacted endpoint, please refer to the following documentation:

https://docs.solarisgroup.com/api-reference/onboarding/persons/persons/paths/~1v1~1persons/post

We apologize for any inconvenience this outage may have caused.

If you have any questions or concerns, please contact us via email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 29, 12:37 CET
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