We would like to inform you that we have experienced 5XXs API error messages to be returned on multiple API endpoints to our Partners between 18:38 CEST - 19:12 CEST 05.08.2026. In the mean time we are monitoring relevant service to ensure that it's operating within normal levels.
Partner Impact:
• Partners who initiated calls to Solaris endpoints during outage time would have experienced errors.
Customer Impact:
• Customers might experienced error messages while attempting different actions on partners side which dependancy on Solaris end-points.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.
API Reference Documentation:
Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.
We will share more details on the error after further investigation is performed.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted Aug 05, 2026 - 21:37 CEST
Monitoring
We would like to inform you that we have experienced 5XXs API error messages to be returned on multiple API endpoints to our Partners between 18:38 CEST - 19:12 CEST 05.08.2026. In the mean time we are monitoring relevant service to ensure that it's operating within normal levels.
Partner Impact:
• Partners who initiated calls to Solaris endpoints during outage time would have experienced errors.
Customer Impact:
• Customers might experienced error messages while attempting different actions on partners side which dependancy on Solaris end-points.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.
API Reference Documentation:
Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.
We will share more details on the error after further investigation is performed.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted Aug 05, 2026 - 19:35 CEST
This incident affected: Cards, Digital Banking, Identification, and Payments.