The Partial Outage for Virtual Visa Business Debit Card creation has been identified to be limited to a single Partner integration for which a fix was implemented.
Partner Impact Resolution:
• The Partner would have received 'Null' status in CARD_LIFECYCLE_EVENT status Webhook event types and Closed Virtual Card status for approx. 40% of the attempts. No API errors were returned
Customer Impact Resolution: • Customers not have been able to create and use new Virtual Visa Business Debit Cards intermittently
Related endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/cards
This incident is resolved. No further updates will be provided.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted Jun 02, 2023 - 11:17 CEST
Monitoring
An unplanned Partial Outage for Virtual Visa Business Debit Card creation has been identified and a fix already deployed. Services are being monitored in order to ensure all operations are running within normal service levels.
Partner Impact: • Partners would have received 'Null' status in CARD_LIFECYCLE_EVENT status Webhook event types and Closed Virtual Card status for approx. 40% of the attempts. No API errors were returned
Customer Impact: • Customers would not have been able to create and use new Virtual Visa Business Debit Cards intermittently
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Related endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/cards
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform