We would like to confirm that, following extensive monitoring, the outage has been fully resolved.
A partial outage for Multiple cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider.
Partner Impact: Anticipated failures related to all cards creation & servicing end-points.
Customer Impact: Anticipated failures related to all cards servcing operations.
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted May 19, 2026 - 14:54 CEST
Monitoring
All affected cards services should be fully recovered and operational within normal levels by 10:20 CEST.
Posted May 19, 2026 - 11:01 CEST
Identified
A partial outage for Multiple Cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider.
Partner Impact: Anticipated failures related to all cards creation & servicing end-points.
Customer Impact: Anticipated failures related to all cards servcing operations.
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted May 19, 2026 - 10:53 CEST
Investigating
A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes.
Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list)
Customer Impact:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.
Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list)
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.