IDnow Planned Maintenance

Scheduled for Nov 6, 06:00 - 08:00 CET

Scheduled

A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment during the mentioned time frame.

Partner impact:

• Partners may experience delays when requesting Person Identifications which use IDnow services
• Partners may experience intermittent 5xx's being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiating IDnow identifications during the maintenance window may experience degraded performance and intermittent error messages being returned by the Partner application or IDnow user interfaces.

Impacted endpoints:
(may not be limited to)

• PATCH /v1/persons/{person_id}/identifications/{id}/request
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D~1request/patch
• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7bperson_id%7d~1identifications~1%7bid%7d~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Posted Oct 30, 2025 - 11:59 CET

This scheduled maintenance affects: Identification.