An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible.
A fix has been implemented & services have been monitored to ensure everything is being processed within normal service levels.
Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents
Customer Impact • Customers may experience issues with accessing documents via Web or APP
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted Mar 31, 2025 - 16:10 CEST
Monitoring
An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible.
A fix has been implemented & services are being monitored in order to ensure all operations are running within normal service levels.
Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents
Customer Impact • Customers may experience issues with accessing documents via Web or APP
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted Mar 31, 2025 - 02:10 CEST
Identified
An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible.
Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents
Customer Impact • Customers may experience issues with accessing documents via Web or APP
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.