We are continuing to monitor for any further issues.
Posted Feb 14, 2024 - 14:29 CET
Update
We are continuing to monitor for any further issues.
Posted Feb 14, 2024 - 14:28 CET
Monitoring
The applied fix has been monitored and all operations are running within normal service levels.
We would like to inform you that we are experiencing failure for device monitoring API endpoints are returing 5xx errors. We are working on it and we will update you as soon as possible.
Partner Impact:
• Partners will experience 5xx errors for different device monitoring service.
Customer Impact:
• Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding.
Impacted services:
• Creation of device consent • Update of device consent • Providing device activity on app login
Impacted Endpoints:
• POST /v1/persons/{person_id}/device_consents • PATCH /v1/persons/{person_id}/device_consents/{device_consent_id} • POST /v1/persons/{person_id}/device_activities
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
Posted Feb 14, 2024 - 13:32 CET
Update
We are continuing to investigate this issue.
Posted Feb 14, 2024 - 12:39 CET
Investigating
We would like to inform you that we are experiencing failure for device monitoring API endpoints are returing 5xx errors. We are working on it and we will update you as soon as possible.
Partner Impact:
• Partners will experience 5xx errors for different device monitoring service.
Customer Impact:
• Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding.
Impacted services:
• Creation of device consent • Update of device consent • Providing device activity on app login
Impacted Endpoints:
• POST /v1/persons/{person_id}/device_consents • PATCH /v1/persons/{person_id}/device_consents/{device_consent_id} • POST /v1/persons/{person_id}/device_activities
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform