The fix applied for the unplanned Partial Outage for Digital Banking API services in Sandbox Environment has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided.
Partner Impact Resolution: • Partners no longer experience increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment.
Customer Impact Resolution: • End customers were not affected as this incident did impact Live Production.
Previously impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted May 21, 2024 - 17:45 CEST
Monitoring
A fix was applied for the unplanned Partial Outage for Digital Banking API services in Sandbox Environment. Services are being monitored in order to ensure all operations are running within normal service levels.
Revised Partner Impact: • Partners experienced increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment.
Customer Impact: • End customers are not affected as this incident is not affecting Live Production.
Impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted May 21, 2024 - 13:43 CEST
Investigating
An unplanned Partial Outage for Digital Banking API services in Sandbox Environment has been identified. We are working to restore the impacted services as soon as possible.
Partner Impact: • Partners experience increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment.
Customer Impact: • End customers are not affected as this incident is not affecting Live Production.
Impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.