Partial Outage – SEPA Instant Transactions

Incident Report for Solaris

Resolved

The issue affecting outgoing and incoming SEPA Instant transactions has been resolved with our provider, and transaction processing has returned to normal.

Partner / Customer Impact:
Incoming and Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced rejection and delays in the settlement of impacted Incoming and Outgoing SEPA Instant transactions.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation:
To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Posted Oct 29, 2026 - 22:13 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 29, 2026 - 20:43 CET

Update

We are continuing to work on a fix for this issue.

Posted Oct 29, 2026 - 20:23 CET

Update

It's expected to observe failures for incoming and outgoing transactions.
Customers are advised to use normal SEPA transactions

Posted Oct 29, 2026 - 19:55 CET

Update

We are continuing to work on a fix for this issue.

Posted Oct 29, 2026 - 19:23 CET

Identified

We have started to observe rejected transactions again. In the mean time our teams are working on it and we will keep you posting.

Posted Oct 29, 2026 - 19:22 CET

Monitoring

The issue affecting outgoing and incoming SEPA Instant transactions from 16:03 CET to 17:45 CET has been resolved with our provider, and transaction processing has returned to normal. Our technical teams are actively monitoring the services to ensure ongoing stability.

Partner / Customer Impact:
Incoming and Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced rejection and delays in the settlement of impacted Incoming and Outgoing SEPA Instant transactions.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation:
To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Posted Oct 29, 2026 - 18:13 CET

This incident affected: Digital Banking.