Please be informed that the scheduled maintenance planned for October 30, 2025, from 20:00 to 23:00 CET has been cancelled. The Help & Support portal and the Partner Jira Service Desk will remain fully available during this time.
Partner impact: No impact; all portals remain accessible. Customer impact: No impact. Next steps: We will communicate a new maintenance window once rescheduled.
For incidents, please continue to use the standard channels: incidents@solarisgroup.com or the 24x7 Incident Management hotline.
We apologize for any confusion and appreciate your understanding.
Best regards, Solaris SE
Posted Oct 30, 2025 - 18:21 CET
Scheduled
Please be informed that Solaris will conduct a scheduled maintenance upgrade on the Jira and Help & Support portal on October 30th, 2025, from 20:00 to 23:00 CET. Please avoid using the portal during this time.
Expected Partner Impact: During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams that use Partner Jira Service Desk and access information via Help and Support portal
Expected Customer Impact: No impact on end customer since only the Partner JIRA and Help and Support portal will be undergoing maintenance
In case Incident Management support is required during the maintenance window, you can send your requests via email to incidents@solarisgroup.com and these will be processed after the scheduled work is completed. In case of urgent incidents during the maintenance window, please call the 24x7 Incident Management hotline.
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE We appreciate your understanding and cooperation during this maintenance activity.