This status page communication is being closed for intermittent Webhook delivery failures taking place on 8th, 12th and 13th of April 2023, between 20:00-21:00 CET. The unplanned intermittent interruption impacted multiple event types.
Due to the complexity of the issue an automatic bulk retriggering of the Webhooks was not possible. As a result, Partners are advised to contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform if there are any critical Webhook event types that are found to be missing during the outage window.
Partner Impact: • Partners expecting Webhook event types (ex: such as BOOKING) to be delivered during the incident window may have not received them
Customer Impact: • Customers may have incomplete data presented in the Partner applications related to the Webhook event types that were not delivered or may have not been able to proceed with a particular service flow if they remained in a state that was pending a Webhook response
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted services, please read the following public documentation:
No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de.
Posted Jun 02, 2023 - 11:21 CEST
Monitoring
An incident was identified where intermittent Webhook delivery failures took place on 8th, 12th and 13th of April 2023, between 20:00-21:00 CET. The unplanned intermittent interruption impacted multiple event types.
Due to the complexity of the issue an automatic bulk retriggering of the Webhooks is not possible. As a result, Partners are advised to contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform if there are any critical Webhook event types that are found to be missing during the outage window.
Partner Impact: • Partners expecting Webhook event types (ex: such as BOOKING) to be delivered during the incident window may have not received them
Customer Impact: • Customers may have incomplete data presented in the Partner applications related to the Webhook event types that were not delivered or may have not been able to proceed with a particular service flow if they remained in a state that was pending a Webhook response
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted services, please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de.
Posted May 25, 2023 - 18:03 CEST
This incident affected: Cards and Digital Banking.