Delays in processing SEPA Transfers

Incident Report for Solaris

Resolved

Due to an incident with one of our payment service provider, there could be delays expected with payment processing via SEPA. The issue has been mitigated at the provider end and the transfers has been queued for processing. Services have been monitored in order to ensure everything is being processed under normal circumstances.

Partner Impact:

• Partners would observe delays with SEPA Transfers

Customer Impact:

• Customers would have experienced delays with SEPA Transfers

Please note that Intra Customer transfers is being successfully processed and there is no impact

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/guides/digital-banking/account-management/#bookings
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Posted Jul 19, 2024 - 15:26 CEST

This incident affected: Digital Banking.