This required fixes were applied on IDnow provider side. A final solution for VideoIdent, eSign AutoIdent apps and SDKs are available now. New SDKs have been released, please check out for the latest versions links.
Partner Impact: • Partners may experience a high failure rate when onboarding a person via IDNow identification method in Sandbox Environment
Customer Impact: • End customers are not affected as this incident is not affecting Live Production.
Impacted endpoints: (may not be limited to)
• POST /internal/v1/persons/{person_uid}/identifications • PATCH /v1/persons/{person_uid}/identifications/{identification_uid}/request • POST /internal/persons/{person_uid}/signings • POST /v1/businesses/{business_id}/identifications
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
Posted Jul 16, 2024 - 12:38 CEST
Identified
An unplanned Outage by one of our identification service provider IDNow in Sandbox Environment has been identified. We are working in collaboration with the Provider restore the impacted services as soon as possible.
Partner Impact: • Partners may experience a high failure rate when onboarding a person via IDNow identification method in Sandbox Environment
Customer Impact: • End customers are not affected as this incident is not affecting Live Production.
Impacted endpoints: (may not be limited to)
• POST /internal/v1/persons/{person_uid}/identifications • PATCH /v1/persons/{person_uid}/identifications/{identification_uid}/request • POST /internal/persons/{person_uid}/signings • POST /v1/businesses/{business_id}/identifications
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform