tag:status.solarisgroup.com,2005:/historySolaris Status - Incident History2024-03-28T19:40:04+01:00Solaristag:status.solarisgroup.com,2005:Incident/203861932024-04-05T22:00:00+02:002024-03-28T09:39:45+01:00PLANNED MAINTENANCE FOR SOLARIS API SERVICES<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>22:00</var> CEST - Apr <var data-var='date'>6</var>, <var data-var='time'>00:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:39</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance for Solaris API Services has been scheduled on 5th of April 2024 between 22:00 - 23:59 CET.<br /><br />The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.<br /><br />Expected Partner Impact:<br /><br />• All Solaris API services will experience a downtime and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window<br /><br />Expected Customer Impact:<br /><br />• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications<br /><br />API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. <br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202319652024-04-02T11:00:00+02:002024-03-13T10:06:21+01:00PSD2 VENDOR MAINTENANCE<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>11:00</var> - <var data-var='time'>13:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:06</var> CET</small><br><strong>Scheduled</strong> - There is a maintenance that is scheduled by our Vendor on 2nd April 2024 from 11:00-13:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services<br /><br />Customer Impact:<br /><br />• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable<br />• Payments initiated via Third Party Providers will not be possible<br /><br />API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey<br />• https://my.solarisbank.de/faq<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/203690212024-03-27T06:26:24+01:002024-03-27T06:26:24+01:00Unplanned Partial Outage for Digital Banking API Services<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>06:26</var> CET</small><br><strong>Resolved</strong> - A fix was applied for the unplanned Partial Outage affecting Digital Banking API services. Services have been monitored and all operations are running within normal service levels.<br /><br />Partner Impact Resolution:<br /><br />• Intermittent 5xx error messages are no longer being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.<br /><br />Customer Impact Resolution:<br /><br /> • Customers trying to initiate a new Digital Banking operations are no longer presented with a generic error message in the mobile or web applications.<br /><br />Impacted endpoints: <br /><br />• GET /v1/accounts/{id}<br />• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit<br />• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get<br />• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers<br /><br />This incident is resolved. No further updates will be provided.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:54</var> CET</small><br><strong>Investigating</strong> - An unplanned Partial Outage for Digital Banking API services has been identified. We are working to restore the impacted services as soon as possible.<br /><br />Partner Impact:<br /><br />• Intermittent 5xx error messages are being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.<br /><br />Customer Impact:<br /><br /> • Customers trying to initiate a new Digital Banking operations may be presented with a generic error message in the mobile or web applications.<br /><br />Impacted endpoints: <br /><br />• GET /v1/accounts/{id}<br />• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit<br />• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get<br />• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/203265162024-03-26T07:00:03+01:002024-03-26T07:00:03+01:00IDnow Planned Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:19</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.<br /><br />Partner impact:<br /><br />• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available<br />• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services<br /><br />Customer Impact:<br /><br />• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces<br /><br />Impacted endpoints:<br />(may not be limited to)<br /><br />• POST /v1/persons/{person_id}/identifications<br />• POST /v1/persons/{person_id}/identification_sessions<br />• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202319532024-03-25T03:00:56+01:002024-03-25T03:00:56+01:00PSD2 VENDOR MAINTENANCE<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>00:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:04</var> CET</small><br><strong>Scheduled</strong> - There is a maintenance that is scheduled by our Vendor on 25th March 2024 from 00:00-03:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services<br /><br />Customer Impact:<br /><br />• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable<br />• Payments initiated via Third Party Providers will not be possible<br /><br />API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey<br />• https://my.solarisbank.de/faq<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform</p>tag:status.solarisgroup.com,2005:Incident/201851832024-03-25T00:00:56+01:002024-03-25T00:00:56+01:00PLANNED MAINTENANCE FOR SOLARIS API SERVICES<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>00:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:04</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance for Solaris API Services has been scheduled on 24th of March 2024 between 22:00 - 23:59 CET.<br /><br />The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.<br /><br />Expected Partner Impact:<br /><br />• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window<br /><br />Expected Customer Impact:<br /><br />• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications<br /><br />API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. <br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202640312024-03-19T01:30:56+01:002024-03-19T01:30:56+01:00SEPA Instant Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:47</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our SEPA Instant provider has been scheduled on production environment on 19th March 2024 from 01:00 CET until 01:30 CET and users will be unable to perform any SEPA Instant payments.<br /><br />Partner Impact:<br />Partner will be unable to create payment and 5XX errors for SEPA Instant Credit Transfer API endpoint will be observed<br /><br />Customer Impact:<br />Customers would not be able to create SEPA Instant Credit Transfer during the maintenance window.<br /><br />Impacted Endpoints:<br />• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202317352024-03-17T23:00:57+01:002024-03-17T23:00:57+01:00Device Monitoring Service Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:24</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you about a planned maintenance for device monitoring where partners might experience service disruption during maintenance time.<br /><br />Partner Impact:<br />• Partners might experience 5xx errors for different device monitoring services.<br /><br />Customer Impact:<br />• Customers might see errors while using services which is related device monitoring services and this may interrupt customers on-boarding.<br /><br />Impacted services:<br /><br />• Creation of device consent<br />• Update of device consent<br />• Providing device activity on app login<br /><br />Impacted Endpoints:<br /><br />• POST /v1/persons/{person_id}/device_consents<br />• PATCH /v1/persons/{person_id}/device_consents/{device_consent_id}<br />• POST /v1/persons/{person_id}/device_activities<br /><br /><br />Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring<br /><br /><br />We apologize for any inconveniences this outage may have caused.<br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform</p>tag:status.solarisgroup.com,2005:Incident/200295362024-03-17T03:30:56+01:002024-03-17T03:30:56+01:00SEPA Instant Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>03:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:27</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our SEPA Instant provider has been scheduled on production environment on 17th March 2024 from 03:00 CET until 03:30 CET and users will be unable to perform any SEPA Instant payments<br /><br />Partner Impact:<br />Partner will be unable to create payment and 5XX errors for SEPA Instant Credit Transfer API endpoint will be observed<br /><br />Customer Impact:<br />Customers would not be able to create SEPA Instant Credit Transfer during the maintenance window.<br /><br />Impacted Endpoints:<br />• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202461632024-03-15T01:13:50+01:002024-03-15T01:13:50+01:00Unplanned Partial Outage for Outgoing SEPA Instant Transfers<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>01:13</var> CET</small><br><strong>Resolved</strong> - An unplanned Partial Outage which was identified to be impacting Outgoing SEPA Instant transfers, as of 14th of March 2024 18:00 CET was found to be related to the high number of rejections on TIPS end responsible for settling transactions. We have mitigated the issue but the exact cause of the issue is yet to be ascertained.<br /><br />This incident is resolved. No further updates will be provided.<br /><br />Partner Impact Resolution :<br /><br />• For Outgoing SEPA Instant transfers -> Partners will no longer receive an increase in ‘INSTANT_SEPA_CREDIT_TRANSFER_FAILED’ webhook message event type<br />• For Incoming SEPA Instant transfers -> Partners should now observe a decrease in end customer support tickets related to the inability of customers from other banks to send funds via SEPA instant<br /><br />Customer Impact Resolution :<br /><br />• Customers navigating in the partner applications are able to perform outgoing SEPA Instant transfer without being presented with an error message within ~10 seconds after initiating the transfer<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner’s implementation of Solarisbank API services.<br /><br />Previously Impacted Endpoints :<br /><br />• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers<br /><br />API Reference Documentation : To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post<br />• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:37</var> CET</small><br><strong>Identified</strong> - An unplanned Partial Outage has been identified to be impact Outgoing SEPA Instant transfers, as of 14th of March 2024 18:00 CET. Some transfers are processed successfully however an intermittent pattern of errors was detected. We are working together with our Instant Payment provider in order to restore the impacted services as soon as possible.<br /><br />Partner Impact:<br /><br />• For Outgoing SEPA Instant transfers -> Partners will receive an increase in 'INSTANT_SEPA_CREDIT_TRANSFER_FAILED' webhook message event type<br />• In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative<br /><br />Customer Impact:<br /><br />• Customers navigating in the partner applications to perform an outgoing SEPA Instant transfer may be presented with an error message within ~10 seconds after initiating the transfer. There would be no evident error messages for expected incoming SEPA instant transfers arriving from customers of other banks<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br /><br />Impacted Endpoints:<br /><br />• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post<br />• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202234322024-03-14T07:00:56+01:002024-03-14T07:00:56+01:00IDnow Planned Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:50</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.<br /><br />Partner impact:<br /><br />• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available<br />• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services<br /><br />Customer Impact:<br /><br />• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces<br /><br />Impacted endpoints:<br />(may not be limited to)<br /><br />• POST /v1/persons/{person_id}/identifications<br />• POST /v1/persons/{person_id}/identification_sessions<br />• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202129402024-03-12T11:02:38+01:002024-03-12T11:02:38+01:00UNPLANNED OUTAGE FOR DEVICE MONITORING SERVICE<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:02</var> CET</small><br><strong>Resolved</strong> - The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels.<br /><br />Partner Impact Resolution:<br /><br />• Partners will no longer notice delays regarding the API response times for the following endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br /><br />• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br /><br />Impacted endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />This incident is resolved. No further updates will be provided.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:56</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented for The unplanned Performance Degradation for Device Monitoring API services. Services are currently been monitored to make sure all operations are running within normal service levels.<br /><br />Partner Impact Resolution:<br /><br />• Partners will no longer notice delays regarding the API response times for the following endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br /><br />• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br /><br />Impacted endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />This incident is resolved. No further updates will be provided.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:33</var> CET</small><br><strong>Identified</strong> - An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible.<br /><br />Partner Impact:<br />• Partners will notice delays regarding the API response times for the following endpoints:<br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br />• Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br />Impacted endpoints:<br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/202116382024-03-11T07:12:21+01:002024-03-11T07:12:21+01:00UNPLANNED OUTAGE FOR DEVICE MONITORING SERVICE<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:12</var> CET</small><br><strong>Resolved</strong> - The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels.<br /><br />Partner Impact Resolution:<br /><br />• Partners will no longer notice delays regarding the API response times for the following endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br /><br />• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br /><br />Impacted endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />This incident is resolved. No further updates will be provided.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:11</var> CET</small><br><strong>Update</strong> - The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels.<br /><br />Partner Impact Resolution:<br /><br />• Partners will no longer notice delays regarding the API response times for the following endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br /><br />• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br /><br />Impacted endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />This incident is resolved. No further updates will be provided.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>06:53</var> CET</small><br><strong>Identified</strong> - An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible.<br /><br />Partner Impact:<br />• Partners will notice delays regarding the API response times for the following endpoints:<br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br />• Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br />Impacted endpoints:<br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/201360112024-03-01T19:10:30+01:002024-03-01T19:10:30+01:00Unplanned Degraded Performance for a subset of API Endpoints<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:10</var> CET</small><br><strong>Resolved</strong> - The fix applied for the unplanned degraded performance for a subset of API endpoints between ~14:30 - 18:03 CET on 1st of March 2024 has been monitored and all operations are running within normal service levels. <br /><br />Partner Impact: <br /><br />• Identified API endpoints related to Card Controls and obtaining account reservations information returned intermittent 504/502 HTTP error messages during the incident duration.<br /><br />Customer Impact:<br /><br />• Customers performing operations related to Cards Controls and Reservation account information retrieval API services were presented intermittently with error messages during the incident window.<br /><br />Impacted endpoints: <br /><br />• GET /v1/accounts/{account_id}/reservations <br />• GET /v1/card_controls/spending_limits/{id} <br />(Please note that the list of services and API endpoints is not exhaustive)<br /><br />API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/indexCardControlSpendingLimit<br />• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Reservations/paths/~1v1~1accounts~1{account_id}~1reservations/get<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:38</var> CET</small><br><strong>Monitoring</strong> - An unplanned degraded performance incident for a subset of API endpoints has been identified between ~14:30 - 18:03 CET on 1st of March 2024. A fix has been applied and services are being monitored in order to ensure all operations are running within normal service levels.<br /><br />Partner Impact: <br /><br />• Identified API endpoints related to Card Controls and obtaining account reservations information returned intermittent 504/502 HTTP error messages during the incident duration.<br /><br />Customer Impact:<br /><br />• Customers performing operations related to Cards Controls and Reservation account information retrieval API services were presented intermittently with error messages during the incident window.<br /><br />Impacted endpoints: <br /><br />• GET /v1/accounts/{account_id}/reservations <br />• GET /v1/card_controls/spending_limits/{id} <br />(Please note that the list of services and API endpoints is not exhaustive)<br /><br />API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/indexCardControlSpendingLimit<br />• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Reservations/paths/~1v1~1accounts~1{account_id}~1reservations/get<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/201092972024-02-29T18:09:52+01:002024-02-29T18:09:52+01:00Unplanned Performance Degradation for Device Monitoring API Services<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:09</var> CET</small><br><strong>Resolved</strong> - The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels.<br /><br />Partner Impact Resolution:<br /><br />• Partners will no longer notice delays regarding the API response times for the following endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br /><br />• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br /><br />Impacted endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />This incident is resolved. No further updates will be provided.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:34</var> CET</small><br><strong>Identified</strong> - An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible.<br /><br />Partner Impact:<br /><br />• Partners will notice delays regarding the API response times for the following endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />Customer Impact:<br /><br />• Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions<br /><br />Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.<br /><br />Impacted endpoints: <br /><br />POST /v1/persons/{person_id}/device_activities<br />POST /v1/persons/{person_id}/device_consents<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/198739972024-02-29T07:00:56+01:002024-02-29T07:00:56+01:00IDnow Planned Maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:15</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.<br /><br />Partner impact:<br /><br />• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available<br />• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services<br /><br />Customer Impact:<br /><br />• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces<br /><br />Impacted endpoints:<br />(may not be limited to)<br /><br />• POST /v1/persons/{person_id}/identifications<br />• POST /v1/persons/{person_id}/identification_sessions<br />• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/200686392024-02-25T10:45:21+01:002024-02-25T10:45:21+01:00Intermittent issues with SCHUFA service<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>10:45</var> CET</small><br><strong>Resolved</strong> - Intermittent service unavailability issues with SCHFUA which impacted customers onboarding using BankIdent has been resolved. We monitored the services for a while and they are now working as expected.<br /><br />API Reference Documentation: <br /><br />• https://docs.solarisgroup.com/guides/kyc/#bankident<br /><br />Partners will be able to perform customer onboarding without any delays/issues. The incident has been resolved, no further updates will be provided<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>04:42</var> CET</small><br><strong>Identified</strong> - We are currently experiencing service unavailability with SCHFUA which impacts the customers onboarding using BankIdent: Solaris is working with the provider to restore service as soon as possible.<br /><br />API Reference Documentation: <br /><br />• https://docs.solarisgroup.com/guides/kyc/#bankident<br /><br />During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/200295012024-02-25T04:00:56+01:002024-02-25T04:00:56+01:00SEPA Instant Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>04:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>01:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:22</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our our SEPA Instant provider has been scheduled on production environment on 25th February 2024 from 01:00 CET until 04:00 CET and users will encounter a downtime for Incoming Instant Payments throughout the SEPA.<br /><br />Partner Impact:<br />Incoming SEPA transaction would be impacted and failures would be observed on the debtor side.<br /><br />Customer Impact:<br />Customers will be unable to receive SEPA instant transfers<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/200369092024-02-22T07:00:56+01:002024-02-22T07:00:56+01:00IDnow Planned Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:53</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.<br /><br />Partner impact:<br /><br />• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available<br />• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services<br /><br />Customer Impact:<br /><br />• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces<br /><br />Impacted endpoints:<br />(may not be limited to)<br /><br />• POST /v1/persons/{person_id}/identifications<br />• POST /v1/persons/{person_id}/identification_sessions<br />• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/200363892024-02-21T12:55:52+01:002024-02-21T12:55:52+01:00UNPLANNED OUTAGE FOR DEVICE MONITORING SERVICE<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:55</var> CET</small><br><strong>Resolved</strong> - A fix was applied for the unplanned Partial Outage for device monitoring service. All operations are running within normal service levels <br /><br />Partner Impact:<br /><br />• Partners will NO longer experience 5XX errors for different device monitoring service.<br /><br />Customer Impact:<br /><br />• Customers would be able to use services associated with device monitoring Impacted services.<br /><br />Impacted Endpoints:<br /><br />• POST /v1/persons/{person_id}/device_consents<br />• PATCH /v1/persons/{person_id}/device_consents/{device_consent_id}<br />• POST /v1/persons/{person_id}/device_activities<br /><br />Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:30</var> CET</small><br><strong>Investigating</strong> - We would like to inform you that we are experiencing failure for device monitoring API endpoints and are returning 5XX errors. We are working on it and we will update you as soon as possible.<br /><br />Partner Impact:<br /><br />• Partners will experience 5xx errors for different device monitoring service.<br /><br />Customer Impact:<br /><br />• Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding depending upon partner implementation.<br /><br />Impacted services:<br /><br />• Creation of device consent<br />• Update of device consent<br />• Providing device activity on app login<br /><br />Impacted Endpoints:<br /><br />• POST /v1/persons/{person_id}/device_consents<br />• PATCH /v1/persons/{person_id}/device_consents/{device_consent_id}<br />• POST /v1/persons/{person_id}/device_activities<br /><br />Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring<br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform</p>tag:status.solarisgroup.com,2005:Incident/199830162024-02-14T17:23:06+01:002024-02-14T17:23:06+01:00Unplanned Outage - Device Monitoring Service<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:23</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:29</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:28</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:32</var> CET</small><br><strong>Monitoring</strong> - The applied fix has been monitored and all operations are running within normal service levels.<br /><br />We would like to inform you that we are experiencing failure for device monitoring API endpoints are returing 5xx errors. We are working on it and we will update you as soon as possible.<br /><br />Partner Impact:<br /><br />• Partners will experience 5xx errors for different device monitoring service.<br /><br />Customer Impact:<br /><br />• Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding.<br /><br />Impacted services:<br /><br />• Creation of device consent<br />• Update of device consent<br />• Providing device activity on app login<br /><br />Impacted Endpoints:<br /><br />• POST /v1/persons/{person_id}/device_consents<br />• PATCH /v1/persons/{person_id}/device_consents/{device_consent_id}<br />• POST /v1/persons/{person_id}/device_activities<br /><br /><br />Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring<br /><br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:39</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:37</var> CET</small><br><strong>Investigating</strong> - We would like to inform you that we are experiencing failure for device monitoring API endpoints are returing 5xx errors. We are working on it and we will update you as soon as possible.<br /><br />Partner Impact:<br /><br />• Partners will experience 5xx errors for different device monitoring service.<br /><br />Customer Impact:<br /><br />• Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding.<br /><br />Impacted services:<br /><br />• Creation of device consent<br />• Update of device consent<br />• Providing device activity on app login<br /><br />Impacted Endpoints:<br /><br />• POST /v1/persons/{person_id}/device_consents<br />• PATCH /v1/persons/{person_id}/device_consents/{device_consent_id}<br />• POST /v1/persons/{person_id}/device_activities<br /><br /><br />Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring<br /><br /><br />We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform</p>tag:status.solarisgroup.com,2005:Incident/199733982024-02-13T22:00:56+01:002024-02-13T22:00:56+01:00PSD2 VENDOR MAINTENANCE<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>22:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:08</var> CET</small><br><strong>Scheduled</strong> - There is a maintenance that is scheduled by our Vendor on 13th February 2024 from 20:00-22:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services<br /><br />Customer Impact:<br /><br />• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable<br />• Payments initiated via Third Party Providers will not be possible<br /><br />API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey<br />• https://my.solarisbank.de/faq<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/199734082024-02-13T16:30:56+01:002024-02-13T16:30:56+01:00PSD2 VENDOR MAINTENANCE<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Scheduled</strong> - There is a maintenance that is scheduled by our Vendor on 15th February 2024 from 13:30 until 16:30 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services<br /><br />Customer Impact:<br /><br />• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable<br />• Payments initiated via Third Party Providers will not be possible<br /><br />API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey<br />• https://my.solarisbank.de/faq<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>tag:status.solarisgroup.com,2005:Incident/199288742024-02-13T07:00:56+01:002024-02-13T07:00:56+01:00IDnow Planned Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:59</var> CET</small><br><strong>Scheduled</strong> - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.<br /><br />Partner impact:<br /><br />• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available<br />• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services<br /><br />Customer Impact:<br /><br />• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces<br /><br />Impacted endpoints:<br />(may not be limited to)<br /><br />• POST /v1/persons/{person_id}/identifications<br />• POST /v1/persons/{person_id}/identification_sessions<br />• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts<br /><br />API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post<br /><br />• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get<br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.<br /><br />In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform</p>tag:status.solarisgroup.com,2005:Incident/199138002024-02-06T11:11:29+01:002024-02-06T11:11:29+01:00Emergency Planned Maintenance for Solaris Cards API Services<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:11</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:32</var> CET</small><br><strong>Scheduled</strong> - An emergency planned maintenance is required for Solaris Cards API Services on the 6th of February 2024 between 11:00 and 11:10 CET. All card servicing endpoints will be affected; Other cards endpoints will remain unaffected.<br /><br />The maintenance will be performed on Production environment and is required in order to maintain the connectivity of our services with our Card Processing Provider.<br /><br />Expected Partner Impact:<br /><br />•A downtime 5-10 mins is expected as part of this operation, all Solaris Cards API services may experience brief interruptions and degraded performance (high response times or intermittent 5xx errors) during the maintenance window<br /><br />Expected Customer Impact:<br /><br />• Customers trying to perform card operations, such as ordering a card or performing card management/lifecycle operations (not limited to), based on our card API services may be presented with a generic error message or experience slowness in the associated mobile or Web applications<br /><br />API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:<br /><br />• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing<br /><br /><br />We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.</p>