All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Provider Maintenance for Lending Services Sep 21, 2025 09:00-11:00 CEST

A planned Maintenance for all Solaris lending services provider has been scheduled on production environment for 2025-09-21 09:00 CET to 2025-09-21 11:00 CET . Splitpay and Consumer loan products dependent on the provider will become briefly unavailable during the maintenance. There is minimal downtime of several minutes expected during the scheduled window.

Partner Impact:
• Partners may observe increased API errors related to dependent provider for Splitpay and Consumer loan related endpoints.

Customer Impact:
• Customers may not be able to finish the on-boarding process for Splitpay and Consumer loan products or be presented with application error messages when applying for the services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Impacted endpoints:
• All endpoints for the lending products consumer loan and splitpay, on-boarding and servicing will be affected

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/lending/splitpay/
• https://docs.solarisgroup.com/api-reference/lending/loans/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Sep 08, 2025 - 14:17 CEST

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Sep 28, 2025 22:00-23:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 28th of September 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Sep 01, 2025 - 13:12 CEST
Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[%E2%80%A6]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Sep 2, 13:57 CEST
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
Emergency SEPA Instant Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 02:00 CEST
Scheduled - There is a planned maintenance by our SEPA Instant Provider from 7th of September 2025 02:00 CET until 6:00 CET that will affect the Production environment. Users are expected to experience issues with SEPA Instant Credit Incoming and Outgoing Transfers, resulting in payment failures.

Partner Impact:
• Partner would experience intermittent issues and 5XX errors for SEPA Instant Credit Transfers API Endpoint might be observed.

Customer Impact:
• Customers will experience issues with creating and receiving SEPA Instant Credit Transfer during the maintenance window. Alternatively customer can use normal SEPA transactions during the mentioned maintenance window

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Sep 4, 18:08 CEST
Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
UNPLANNED OUTAGE FOR BANK IDENTIFICATIONS
Resolved - An Unplanned outage that was identified for Identifications performed using Bank Identifications has been resolved. We monitored the services with our providers and found no further issues.

Partner Impact:

• Partners will no longer observe failures during the signing of documents within the Bank identification.

Customer Impact:

• Customers will no longer be prompted with an error message during the onboarding process at the contract signing step

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services

Impacted endpoints:

• PATCH /v1/persons/{person_id}/identifications/{id}/confirm
• PATCH /v1/persons/{person_id}/identifications/{id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1confirm/patch

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1authorize/patch

The incident has been resolved.
We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Sep 3, 11:14 CEST
Investigating - An Unplanned outage has been identified for Identifications performed using Bank Identifications. The outage is linked to an issue with one of our identification provider. We are working to restore the impacted services with the provider as soon as possible.

Partner Impact:

• Partners will observe failures during the signing of documents within the Bank identification. Identifications either remain in status 'Authorization Required' or 'Failed' with reason 'Expired'

Customer Impact:

• Customers are prompted with an 'unexpected error' message during the onboarding process at the contract signing step

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services

Impacted endpoints:

• PATCH /v1/persons/{person_id}/identifications/{id}/confirm
• PATCH /v1/persons/{person_id}/identifications/{id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1confirm/patch

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1authorize/patch

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Sep 2, 18:18 CEST
Sep 2, 2025
Sep 1, 2025
PLANNED MAINTENANCE FOR SOLARIS API SERVICES
Completed - The scheduled maintenance has been completed.
Sep 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 CEST
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 31st of August 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Aug 6, 17:08 CEST
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