All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IDnow Planned Maintenance Nov 6, 2025 06:00-08:00 CET

A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment during the mentioned time frame.

Partner impact:

• Partners may experience delays when requesting Person Identifications which use IDnow services
• Partners may experience intermittent 5xx's being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiating IDnow identifications during the maintenance window may experience degraded performance and intermittent error messages being returned by the Partner application or IDnow user interfaces.

Impacted endpoints:
(may not be limited to)

• PATCH /v1/persons/{person_id}/identifications/{id}/request
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D~1request/patch
• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7bperson_id%7d~1identifications~1%7bid%7d~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Posted on Oct 30, 2025 - 11:59 CET
Oct 31, 2025

No incidents reported today.

Oct 30, 2025
Partner Jira and Help & Support Portal Maintenance
Completed - Please be informed that the scheduled maintenance planned for October 30, 2025, from 20:00 to 23:00 CET has been cancelled. The Help & Support portal and the Partner Jira Service Desk will remain fully available during this time.

Partner impact: No impact; all portals remain accessible.
Customer impact: No impact.
Next steps: We will communicate a new maintenance window once rescheduled.

For incidents, please continue to use the standard channels: incidents@solarisgroup.com or the 24x7 Incident Management hotline.

We apologize for any confusion and appreciate your understanding.

Best regards,
Solaris SE
Oct 30, 18:21 CET
Scheduled - Please be informed that Solaris will conduct a scheduled maintenance upgrade on the Jira and Help & Support portal on October 30th, 2025, from 20:00 to 23:00 CET. Please avoid using the portal during this time.

Maintenance schedule:
https://help.solarisbank.de → 20:00 CET - 23:00 CET
https://support.solarisbank.de → 20:00 CET - 23:00 CET

Expected Partner Impact: During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams that use Partner Jira Service Desk and access information via Help and Support portal

Expected Customer Impact: No impact on end customer since only the Partner JIRA and Help and Support portal will be undergoing maintenance

In case Incident Management support is required during the maintenance window, you can send your requests via email to incidents@solarisgroup.com and these will be processed after the scheduled work is completed.
In case of urgent incidents during the maintenance window, please call the 24x7 Incident Management hotline.

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE
We appreciate your understanding and cooperation during this maintenance activity.
Oct 23, 12:00 CEST
Oct 29, 2025
Partial outage impacting person creation
Resolved - An unplanned partial outage impacting person creation, which resulted in elevated API error rates, has been resolved, and services are now running within normal service levels.

Partner Impact:
The issue causing increased 5XX error responses for the following API endpoint has been resolved.

POST /v1/persons

Customer Impact:
End users will not experience error messages during the onboarding process or while creating new person resources.

Disclaimer:
Actual customer impact may vary depending on each partner's implementation of Solaris SE API services.

API Reference Documentation:
For more information about the impacted endpoint, please refer to the following documentation:

https://docs.solarisgroup.com/api-reference/onboarding/persons/persons/paths/~1v1~1persons/post

We apologize for any inconvenience this outage may have caused.

The incident has been resolved. No further updates will be provided.

If you have any questions or concerns, please contact us via email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 29, 14:01 CET
Investigating - An unplanned partial outage has been observed impacting the person creation resulting in elevated API error rates has been mitigated. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels.

Partner Impact:
Partners may encounter increased 5XX error responses while calling the following API endpoint:

POST /v1/persons

Customer Impact:
End users may experience error messages during the onboarding process, potentially affecting the creation of new person resources.

Disclaimer:
Actual customer impact may vary depending on each partner's implementation of Solaris SE API services.

API Reference Documentation:
For more information about the impacted endpoint, please refer to the following documentation:

https://docs.solarisgroup.com/api-reference/onboarding/persons/persons/paths/~1v1~1persons/post

We apologize for any inconvenience this outage may have caused.

If you have any questions or concerns, please contact us via email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 29, 12:37 CET
Oct 28, 2025

No incidents reported.

Oct 27, 2025
ELEVATED ERROR RATES ON MULTIPLE API ENDPOINTS
Resolved - The incident identified to be impacting multiple API endpoints intermittently between ~12:19 CET and 17:01 CET on 27.10.2025, resulting in elevated API error rates has been resolved.

Services have been monitored in order to ensure that all operations are running within normal service levels and no further updates will be provided.

Partner/Customer Impact Resolution:
Intermittent 5XX API error messages are no longer returned from multiple API endpoints across all services and customers will no longer receive error messages in the partner mobile or web applications.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

The incident has been resolved. No further updates would be provided

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 19:32 CET
Monitoring - The issue with elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners has been mitigated as of 17:01 CET

Partners/Customers attempting to use the services associated to the endpoints would no longer be presented with generic error messages.

The incident was mitigated and services are being monitored in order to ensure all operations are running within normal service levels.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 17:36 CET
Identified - The issue with elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners is being surfaced again while the teams are working on fixing the underlying issue. We will keep you posted once we have any further updates.

Partner Impact:

Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 16:51 CET
Update - The issue with elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners has been mitigated but we are experiencing issues related to transaction processings. You might experience elevated 5XXs error messages across multiple API Endpoints to mitigate the issue. The teams are working on fixing the underlying issue. We will keep you posted once we have any further updates.

Partner Impact:

Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 16:36 CET
Update - The issue with elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners has been mitigated but we are experiencing issues related to transaction processings.

The teams are working on fixing the underlying issue. We will keep you posted once we have any further updates

Partner Impact:

• Partners/Customers attempting to process transactions would expect delays in processing

5XXs errors while calling the below API Endpoints:

• POST /v1/accounts/{account_id)/transfer_requests/{transfer_request_id)/executions
• POST /v1/persons/{person_id)/deposit_accounts/{account_id)/payout
• POST /v1/persons/{person_id)/deposit_accounts/{account_id)/payin
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

Customer Impact: Customers might experienced error messages while attempting to initiate transactions

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/transactions/transfer-requests/paths/~1v1~1accounts~1%7Baccount_id%7D~1transfer_requests~1%7Btransfer_request_id%7D~1executions/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1payin/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1businesses~1%7Bbusiness_id%7D~1deposit_accounts~1%7Baccount_id%7D~1payin/post
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/sepa-instant-credit-transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 16:28 CET
Update - The issue with elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners has been mitigated but we are experiencing issues related to transaction processings

Partner Impact:

• Partners/Customers attempting to process transactions would expect delays in processing

5XXs errors while calling the below API Endpoints:

• POST /v1/accounts/{account_id)/transfer_requests/{transfer_request_id)/executions
• POST /v1/persons/{person_id)/deposit_accounts/{account_id)/payout
• POST /v1/persons/{person_id)/deposit_accounts/{account_id)/payin
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

Customer Impact: Customers might experienced error messages while attempting to initiate transactions

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/transactions/transfer-requests/paths/~1v1~1accounts~1%7Baccount_id%7D~1transfer_requests~1%7Btransfer_request_id%7D~1executions/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1persons~1%7Bperson_id%7D~1deposit_accounts~1%7Baccount_id%7D~1payin/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-accounts/paths/~1v1~1businesses~1%7Bbusiness_id%7D~1deposit_accounts~1%7Baccount_id%7D~1payin/post
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/sepa-instant-credit-transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 14:44 CET
Update - The issue with elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners has been mitigated but we are experiencing issues related to transaction processings

Partners/Customers attempting to process transactions would expect delays in processing

We will share more details on the error after further investigation is performed.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 14:06 CET
Monitoring - The issue with elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners has been mitigated as of 12:54 CET

Partners/Customers attempting to use the services associated to the endpoints would no longer be presented with generic error messages.

The incident was mitigated and services are being monitored in order to ensure all operations are running within normal service levels.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 13:14 CET
Identified - We have identified elevated 5XXs API error messages to be returned on multiple API endpoints to our Partners

Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

We will share more details on the error after further investigation is performed.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 27, 12:36 CET
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Provider Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 16:00 CEST
Scheduled - A Planned Maintenance by one of our Service Provider has been scheduled on production environment on 23 October 2025, from 16:00 to 18:00 CET. During the mentioned timeframe, retrieving remaining business details and automatically fetching business information will be unavailable.

Partner impact:
• Partners might not be able to request Business Onboarding details as there might be degradation in performance.
• Partners might also experience a degradation in performance on the below endpoint for: retrieving remaining business details and automatically fetching business information.

Impacted endpoints:
(may not be limited to)
• GET /v1/commercial_registrations/search_by_name
• GET /v1/commercial_registrations/find

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/onboarding/businesses/business-registrations/paths/~1v1~1commercial_registrations~1search_by_name/get

https://docs.solarisgroup.com/guides/lending/trade-finance#get-automatic-business-data-collection

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Oct 17, 13:12 CEST
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Unplanned Outage - Terms and Condition Event
Resolved - We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and stands resolved.

Partner Impact: 5XXs errors while calling the below API Endpoints

• POST /v1/terms_and_conditions_events

Customer Impact: Customers might experienced error messages and affected on-boarding flow.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 20, 13:57 CEST
Monitoring - We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and are under monitoring

Partner Impact: 5XXs errors while calling the below API Endpoints

• POST /v1/terms_and_conditions_events

Customer Impact: Customers might experienced error messages and affected on-boarding flow.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 20, 12:40 CEST
PSD2 VENDOR MAINTENANCE
Completed - The scheduled maintenance has been completed.
Oct 20, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:30 CEST
Scheduled - There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications will be unavailable.
• Payments initiated via Third Party Providers will not be possible.

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/compliance/psd2-sca#user-journey
• https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 15, 12:49 CEST
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

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