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All Systems Operational
About This Site
At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.
If you need further assistance, contact us at incidents@solarisgroup.com
Authentication
Operational
B2C Banking
Operational
Cards
Operational
Digital Banking
Operational
Identification
Operational
Lending
Operational
Payments
Operational
Other
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 15, 2025
No incidents reported today.
Dec 14, 2025
No incidents reported.
Dec 13, 2025
No incidents reported.
Dec 12, 2025
No incidents reported.
Dec 11, 2025
No incidents reported.
Dec 10, 2025
No incidents reported.
Dec 9, 2025
No incidents reported.
Dec 8, 2025
No incidents reported.
Dec 7, 2025
No incidents reported.
Dec 6, 2025
No incidents reported.
Dec 5, 2025
Resolved -
This incident has been resolved.
Dec 5, 11:15 CET
Dec 5, 11:15 CET
Monitoring -
Due to an unplanned outage for one of our service providers, Solaris experienced increase response "VERIFICATION_NOT_POSSIBLE" of verification of Payee for Normal SEPA / SEPA instant transactions between 09:50 CET and 10:13 CET.
The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.
Partner Impact/Customer Impact:
• There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted Endpoints:
• POST/v1/verifications_of_payee
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Dec 5, 10:50 CET
The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.
Partner Impact/Customer Impact:
• There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted Endpoints:
• POST/v1/verifications_of_payee
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Dec 5, 10:50 CET
Dec 4, 2025
No incidents reported.
Dec 3, 2025
Resolved -
This incident has been resolved.
Dec 3, 18:08 CET
Dec 3, 18:08 CET
Identified -
An unplanned partial outage affecting person identification via IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible.
Partner Impact:
• IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI and API
Customer Impact:
• Customers initiating new IDnow identifications may experience delays or interruptions in completing the process.
API Reference Documentation: To understand more about the impacted services, please read the following public documentation:
• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow
We apologize for any inconvenience this outage may have caused. In case of any questions or concerns, please contact us by sending an email to incidents@solarisgroup.com or through our dedicated ticketing platform.
Dec 3, 15:57 CET
Partner Impact:
• IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI and API
Customer Impact:
• Customers initiating new IDnow identifications may experience delays or interruptions in completing the process.
API Reference Documentation: To understand more about the impacted services, please read the following public documentation:
• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow
We apologize for any inconvenience this outage may have caused. In case of any questions or concerns, please contact us by sending an email to incidents@solarisgroup.com or through our dedicated ticketing platform.
Dec 3, 15:57 CET
Dec 2, 2025
Completed -
The scheduled maintenance has been completed.
Dec 2, 23:00 CET
Dec 2, 23:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:00 CET
Dec 2, 22:00 CET
Scheduled -
A planned Maintenance from one of our provider has been scheduled for Firewall Maintenance on December 2, 2025, from 22:00 to 23:00 CET. As a result, certain features related to savings accounts may be temporarily unavailable.
Expected Partners/Customers Impact
• Tax exemption operations for savings accounts will not be possible during the maintenance window.
• Customers will not be able to map savings accounts.
• Savings account closure requests may experience delays.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.
Impacted endpoints:
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]n_id%7d~1deposit_accounts~1%7baccount_id%7d~1mappings/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]d~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/patch
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/delete
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Nov 28, 18:08 CET
Expected Partners/Customers Impact
• Tax exemption operations for savings accounts will not be possible during the maintenance window.
• Customers will not be able to map savings accounts.
• Savings account closure requests may experience delays.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.
Impacted endpoints:
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/mappings
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• DELETE /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions
• POST /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/utilization
• PATCH /v1/persons/{person_id}/deposit_accounts/{account_id}/tax_exemptions/close
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]n_id%7d~1deposit_accounts~1%7baccount_id%7d~1mappings/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]d~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/post
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]~1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/patch
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]1deposit_accounts~1%7baccount_id%7d~1tax_exemptions/delete
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch
• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/savings-[…]it_accounts~1%7baccount_id%7d~1tax_exemptions~1close/patch
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Nov 28, 18:08 CET
Resolved -
This incident has been resolved.
Dec 2, 14:12 CET
Dec 2, 14:12 CET
Monitoring -
Summary: We identified an issue earlier today that caused all card transactions to fail between 11:07 CET - 11:58 CET. The service is restored within normal levels, and card transactions are processing normally. Our team is continuing to investigate the root cause to prevent similar issues in the future. All services are functioning normally. No further impact is expected.
• Partner & Customer Impact: Partners may receive reports of issues related to failed Card Transactions
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/card-transactions
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Dec 2, 12:37 CET
• Partner & Customer Impact: Partners may receive reports of issues related to failed Card Transactions
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/card-transactions
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Dec 2, 12:37 CET
Dec 1, 2025
Completed -
The scheduled maintenance has been completed.
Dec 1, 00:00 CET
Dec 1, 00:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 CET
Nov 30, 22:00 CET
Update -
We will be undergoing scheduled maintenance during this time.
Nov 13, 14:34 CET
Nov 13, 14:34 CET
Scheduled -
A Planned Maintenance for Solaris API Services has been scheduled on 30th of November 2025 between 22:00 - 23:59 CET.
The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.
Expected Partner Impact:
• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.
Expected Customer Impact:
• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Nov 13, 14:32 CET
The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.
Expected Partner Impact:
• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.
Expected Customer Impact:
• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Nov 13, 14:32 CET