Solaris Status

All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication Operational

B2C Banking Operational

Cards Operational

Digital Banking Operational

Identification Operational

Lending Operational

Payments Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 29, 2025

No incidents reported today.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

Identification Service - IDnow Videoident SDK - Android Upgrade Required

Resolved - We would like to inform you of a recent issue affecting the VideoIdent flow via our service provider IDnow . This is not a service outage but requires a partner action to ensure optimal user experience. Our service provider, IDnow, has notified us of an issue regarding their Android SDK that causes reduced image quality, specifically a green tinge, on certain Android versions and devices.
To address this, IDnow has released a fix for the issue and updated the VideoIdent app in the Google Play Store.

Partner Action Required :
It is strongly recommended that all partners using the Android SDK update to the latest version to ensure image clarity.
https://github.com/idnow/de.idnow.android/releases
End users connecting to these services via the standalone app must also ensure they are using the latest version of the VideoIdent app from the Google Play Store.

Impact :
End users on certain Android devices may experience degraded image quality (green tint) during the VideoIdent process. This may impact the visual verification steps required for a successful identification.

Disclaimer:
-This issue specifically affects the Android SDK on certain device configurations.
-The iOS SDK is not affected.
-VideoIdent and eSign Web flows are not affected.
-AutoIdent and all other products from our service provider remain unaffected.

If you have any questions or require support, please contact us at incidents@solarisgroup.com or through our dedicated ticketing platform.
Dec 22, 16:58 CET

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.