All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Bundesbank Maintenance for SEPA Transactions Nov 21, 2025 15:00-20:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 11:38 CET
Scheduled - A Planned Bundesbank maintenance activity has been scheduled on the production environment to perform a system upgrade. During this period, customers may experience occasional delays in processing incoming and outgoing SEPA payments. This behavior is expected across all banks in the scheme, not only on Solaris.

Partner Impact:
Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing despite successful 2XX API returned status from Solaris APIs.

Customer Impact:
Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the maintenance window. Some SEPA Payments may not be able to be processed on the maintenance day however will arrive slightly later on Monday, 24th Nov 2025.

Impacted Endpoints:
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/
https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Nov 12, 2025 - 10:45 CET

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Nov 30, 2025 22:00 - Dec 1, 2025 00:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 14:34 CET
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 30th of November 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Nov 13, 2025 - 14:32 CET
Nov 14, 2025

No incidents reported today.

Nov 13, 2025
Partner Jira Support Portal Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 CET
Scheduled - Please be informed that Solaris will conduct a scheduled maintenance upgrade on the Jira Support portal on Nov 13th, 2025, from 20:00 to 23:00 CET. Please avoid using the portal during this time.

Maintenance schedule:
https://support.solarisbank.de → 20:00 CET - 23:00 CET

Expected Partner Impact: During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams that use Partner Jira Service Desk .

Expected Customer Impact: No impact on end customer since only the Partner JIRA Support portal will be undergoing maintenance

In case Incident Management support is required during the maintenance window, you can send your requests via email to incidents@solarisgroup.com and these will be processed after the scheduled work is completed.
In case of urgent incidents during the maintenance window, please call the 24x7 Incident Management hotline.

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE
We appreciate your understanding and cooperation during this maintenance activity.
Nov 7, 15:13 CET
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Unplanned Service Disruption - Identity Service ( IDnow )
Resolved - Our monitoring for the provider fix shows that the identification service via IDnow should now be operating within normal levels. A limited number of users were affected, but the identification process should be successful upon their retrial.

Partner Impact:
• Partners will experience 5XX errors for Identity services.

Customer Impact:
• Customers might have observed errors while using services which is related to Identity services.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
PATCH /v1/persons/:person_id/identifications/:id/request

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

In case of any questions or concerns, please contact us by sending an email at incidents@Solarisgroup.com or through our dedicated ticketing platform.
Nov 10, 18:25 CET
Monitoring - We would like to inform you that we were experiencing service disruption for IDnow Identification Service due to a provider outage where Identity API endpoint returned errors for limited number of customers. A fix was implemented and service should be working within normal levels.

Partner Impact:
• Partners will experience 5XX errors for Identity services.

Customer Impact:
• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
PATCH /v1/persons/:person_id/identifications/:id/request

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

In case of any questions or concerns, please contact us by sending an email at incidents@Solarisgroup.com or through our dedicated ticketing platform.
Nov 10, 16:56 CET
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment during the mentioned time frame.

Partner impact:

• Partners may experience delays when requesting Person Identifications which use IDnow services
• Partners may experience intermittent 5xx's being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiating IDnow identifications during the maintenance window may experience degraded performance and intermittent error messages being returned by the Partner application or IDnow user interfaces.

Impacted endpoints:
(may not be limited to)

• PATCH /v1/persons/{person_id}/identifications/{id}/request
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D~1request/patch
• https://docs.solarisgroup.com/api-reference/identity/identifications/person-identifications/paths/~1v1~1persons~1%7bperson_id%7d~1identifications~1%7bid%7d~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Oct 30, 11:59 CET
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage