All Systems Operational
About This Site
At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.
If you need further assistance, contact us at incidents@solarisgroup.com
Authentication
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Operational
B2C Banking
Operational
Cards
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Operational
Digital Banking
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Operational
Identification
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Operational
Lending
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Operational
Payments
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Operational
Other
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Provider Maintenance for Lending & Identification Services Jun 10, 2025 20:30-23:00 CEST
A Planned Maintenance on one of our service provider responsible for Solaris Lending & Identification services has been scheduled for June 10, 20:30 - 23:00 CEST. The maintenance will have a direct impact on our production environment and we might receive errors on endpoints, related to the following services:
• Consumer Splitpay
• Freelancer Splitpay
• Bankident
• Bankident+
Partner Impact:
• Partners may observe increased API errors related to dependent provider for Splitpay & Bankident related endpoints.
Customer Impact:
• Customers may not be able to finish the on-boarding process for Splitpay & Bankident products or be presented with application error messages when applying for the services.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.
Impacted endpoints:
• All endpoints for the lending products Splitpay & Bankidenton-boarding and servicing will be affected
API Reference Documentation: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/lending/splitpay/
• https://docs.solarisgroup.com/api-reference/lending/loans/
• https://docs.solarisgroup.com/guides/kyc/#bankident
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on May 28, 2025 - 15:50 CEST
• Consumer Splitpay
• Freelancer Splitpay
• Bankident
• Bankident+
Partner Impact:
• Partners may observe increased API errors related to dependent provider for Splitpay & Bankident related endpoints.
Customer Impact:
• Customers may not be able to finish the on-boarding process for Splitpay & Bankident products or be presented with application error messages when applying for the services.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.
Impacted endpoints:
• All endpoints for the lending products Splitpay & Bankidenton-boarding and servicing will be affected
API Reference Documentation: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/lending/splitpay/
• https://docs.solarisgroup.com/api-reference/lending/loans/
• https://docs.solarisgroup.com/guides/kyc/#bankident
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on May 28, 2025 - 15:50 CEST
IDnow Planned Maintenance Jun 12, 2025 06:00-07:00 CEST
A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.
Partner impact:
• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services
Customer Impact:
• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces
Impacted endpoints:
(may not be limited to)
• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Posted on Jun 05, 2025 - 11:35 CEST
Partner impact:
• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services
Customer Impact:
• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces
Impacted endpoints:
(may not be limited to)
• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris
In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Posted on Jun 05, 2025 - 11:35 CEST