All Systems Operational

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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IDnow Planned Maintenance Jul 9, 2025 06:00-07:00 CEST

A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

Posted on Jun 30, 2025 - 11:04 CEST

IDnow Planned Maintenance Jul 22, 2025 06:00-07:00 CEST

A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

Posted on Jul 02, 2025 - 10:27 CEST
Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

Jun 19, 11:35 CEST
Jun 30, 2025
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:00 CEST
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 29th of June 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 12, 16:45 CEST
Jun 29, 2025
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Completed - The scheduled maintenance has been completed.
Jun 24, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 CEST
Scheduled - There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers might not be able to receive account information via Third Party Providers.
• Payments initiated via Third Party Providers might not be possible for end customers.

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 12, 11:15 CEST
Resolved - An unplanned Performance Degradation with our Device Monitoring provider has been resolved.

Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would not experience any further issues.

No further action is required even if you have already migrated to other domains.
All following domains are operating normally.

- cdn.seondf.com
- cdn.seonintelligence.com
- cdn.deviceinf.com
- cdn.dfsdk.com

The incident has been resolved. No further updates will be provided.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.

Impacted endpoints:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jun 24, 10:55 CEST
Update - An unplanned Performance Degradation with our Device Monitoring provider has been identified.

Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.

As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service

cdn.dfsdk.com

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.

Impacted endpoints:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jun 23, 18:29 CEST
Update - An unplanned Performance Degradation with our Device Monitoring provider has been identified.

Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.

As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service

cdn.dfsdk.com

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.

Impacted endpoints:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jun 23, 18:27 CEST
Update - We are continuing to monitor for any further issues.
Jun 23, 18:26 CEST
Monitoring - An unplanned Performance Degradation with our Device Monitoring provider has been identified.

Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.

As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service

cdn.dfsdk.com

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.

Impacted endpoints:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Jun 23, 16:40 CEST
Jun 23, 2025
Resolved - We would like to inform you that the disruption affecting the IDnow identification service has been successfully resolved. Our systems continue to be closely monitored, and all services are operating within normal performance levels.

Customers can now retry the identification process by simply using the original identification link. The process will resume as expected without requiring any additional action.

If you have any questions or require support, please contact us at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 23, 03:07 CEST
Investigating - We would like to inform you of an ongoing service disruption affecting the identification flow via IDnow. Due to a provider-side outage, you may encounter an increased number of 5XX errors during identification attempts.

Partner Impact:
• Partners may receive 5XX errors when calling the following endpoint:
PATCH /v1/persons/{person_id}/identifications/{id}/request

Customer Impact:
• End users may experience errors when accessing services dependent on identity verification.

Disclaimer:
The actual customer impact may vary depending on how each partner has integrated Solarisbank API services.

Impacted Endpoint:
• PATCH /v1/persons/{person_id}/identifications/{id}/request

API Reference:
For more details on the affected endpoint, please refer to our documentation:
https://docs.solarisgroup.com/guides/kyc/autoident/#patch-request-person-identification

If you have any questions or require support, please contact us at incidents@solarisbank.de or through our dedicated ticketing platform.

Jun 23, 01:47 CEST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.