All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Sep 28, 2025 22:00-23:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 28th of September 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Sep 01, 2025 - 13:12 CEST
Sep 2, 2025

No incidents reported today.

Sep 1, 2025
PLANNED MAINTENANCE FOR SOLARIS API SERVICES
Completed - The scheduled maintenance has been completed.
Sep 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 CEST
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 31st of August 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Aug 6, 17:08 CEST
Aug 31, 2025
Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[%E2%80%A6]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Aug 21, 13:01 CEST
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[%E2%80%A6]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Aug 15, 10:13 CEST
Aug 19, 2025

No incidents reported.

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