All Systems Operational

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At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Mar 30, 2025 22:00 - Mar 31, 2025 00:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 30th of March 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Mar 17, 2025 - 10:48 CET
Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Planned Provider Maintenance for Lending Services
Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 CET
Scheduled - A planned Maintenance for a Solaris lending services provider has been scheduled on production environment. Splitpay and Consumer loan products dependent on the provider will become briefly unavailable during the maintenance. There is minimal downtime of several minutes expected during the scheduled window.

Partner Impact:
• Partners may observe increased API errors related to dependent provider for Splitpay and Consumer loan related endpoints.

Customer Impact:
• Customers may not be able to finish the on-boarding process for Splitpay and Consumer loan products or be presented with application error messages when applying for the services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Impacted endpoints:
• All endpoints for the lending products consumer loan and splitpay, on-boarding and servicing will be affected

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/lending/splitpay/
• https://docs.solarisgroup.com/api-reference/lending/loans/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Mar 18, 11:42 CET
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:30 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Mar 17, 09:29 CET
Mar 19, 2025
Unplanned IDNOW Outage - Identity Service
Resolved - This incident has been resolved.
Mar 19, 12:03 CET
Monitoring - A fix has been implemented and we are monitoring the results

An unplanned partial outage for person Identification has been identified with our Identification service provider IDnow impacting users using web browsers to complete identification. We are working together with our provider to restore the impacted services as soon as possible.

Partner Impact:

• IDnow identification attempts would reflect ‘Pending’ state for identifications triggered via WEB
• IDnow identification attempts via the mobile applications should work as expected

Customer Impact:

• Customers initiating new IDnow identifications may experience delays or interruptions in completing the process when triggered via web
• It is recommended to initiate identifications via the Mobile App

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Mar 19, 10:48 CET
Identified - An unplanned partial outage for person Identification has been identified with our Identification service provider IDnow impacting users using web browsers to complete identification. We are working together with our provider to restore the impacted services as soon as possible.

Partner Impact:

• IDnow identification attempts would reflect ‘Pending’ state for identifications triggered via WEB
• IDnow identification attempts via the mobile applications should work as expected

Customer Impact:

• Customers initiating new IDnow identifications may experience delays or interruptions in completing the process when triggered via web
• It is recommended to initiate identifications via the Mobile App

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Mar 18, 18:22 CET
Investigating - An unplanned partial outage for person Identification IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible.

Partner Impact:
• IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI. No API errors are known to be returned.

Customer Impact:
• Customers initiating new IDnow identifications may experience delays or interruptions in having the process completed.

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.
Mar 18, 17:21 CET
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:30 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Mar 17, 09:30 CET
Mar 18, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform
Mar 10, 10:52 CET
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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