Our monitoring for the provider fix shows that the identification service via IDnow should now be operating within normal levels. A limited number of users were affected, but the identification process should be successful upon their retrial.
Partner Impact: • Partners will experience 5XX errors for Identity services.
Customer Impact: • Customers might have observed errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
In case of any questions or concerns, please contact us by sending an email at incidents@Solarisgroup.com or through our dedicated ticketing platform.
Posted Nov 10, 2025 - 18:25 CET
Monitoring
We would like to inform you that we were experiencing service disruption for IDnow Identification Service due to a provider outage where Identity API endpoint returned errors for limited number of customers. A fix was implemented and service should be working within normal levels.
Partner Impact: • Partners will experience 5XX errors for Identity services.
Customer Impact: • Customers would see errors while using services which is related to Identity services.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.